Category: Unified communications

January 17, 2024

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]

January 17, 2024

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or they relied on the embedded desktop that came with their contact center software. However, modern customer service operations demand richer, customizable workspaces. […]

January 12, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. In a week oddly devoid of AI-related announcements, NJR highlights: DTEN launches the DTEN Bar and DTEN Mate for small room […]

January 12, 2024

The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and […]

January 10, 2024

While business priorities ebb and flow year over year, improving customer experience (CX) comes up again year after year. Through a pandemic, social changes, climate issues, and more, CX initiatives seem to bubble to the top of every IT leader’s […]

January 10, 2024

With the economic soft-landing set to continue in early 2024, the time is now for businesses to act quickly to ensure long-term success. To thrive, companies need to find ways to save money while not compromising quantity and quality of […]

January 9, 2024

Workforce engagement management leader Calabrio this week announced their acquisition of Wysdom.AI. Wysdom has been a pioneer in developing software and services to help companies optimize the performance of their virtual agents. With this acquisition, Calabrio addresses two of its […]

January 9, 2024

Notion is creating some well-deserved buzz in collaboration. Users are finding the app to be a digital Swiss Army knife for productivity and collaboration. It’s a versatile tool, and since November 2023 has offered AI for integrated assistance with writing, […]

January 8, 2024

For years, contact center, and then CCaaS, vendors have shouted the message loud and clear, “voice is not dead.” Even in the past three years, this site has run articles from practitioners who say that voice is still the preferred […]

January 5, 2024

To streamline meeting experiences, generative AI-powered solutions are emerging as embedded applications within meeting and conference call solutions, with the aim of bolstering user productivity. The incorporation of GenAI into meeting solutions introduces various functionalities aimed at optimizing the meeting […]

January 5, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR summarizes some of the major announcements of the last weeks of December 2023 and first week of January […]

January 4, 2024

To help frame No Jitter’s year-end 2023 retrospective coverage, No Jitter (NJ) created a word cloud from the weekly No Jitter Roll (NJR) articles – as shown in the following graphic. As the word frequency list shows, “AI” was used […]

January 4, 2024

Amazingly, 2024 is upon us. And while the year is certain to be noteworthy due to global events, there are a number of trends related to workplace collaboration that are top of mind. Here are my top five technologies to […]

January 2, 2024

With all the hype around artificial intelligence over the past few years, you’d think we would be tired of AI and moving on to the next big thing in customer experience (CX) by now. However, per our sneak peek at […]

December 28, 2023

Although 2023 may have been dominated by a deluge of generative AI product announcements, the year also witnessed big news regarding Avaya, the overall move toward cloud-based platforms and the increasing emphasis on employee experience. BIG STORY #1: AVAYA NEWS […]

December 27, 2023

We live in hope, according to the old saying, but enterprises’ hopes and expectations aren’t exactly aligning for next year. While all 223 of the enterprises I’ve gotten data from are hoping for real and meaningful technology advances in 2024, […]

December 19, 2023

As part of our coverage of the year that was, 2023 edition, we asked Mila D’Antonio of Omdia to provide her thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. One of the […]

December 18, 2023

As part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these […]

December 15, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Salesforce improved the Einstein 1 Platform’s access to different types of data and announced that its Unlimited Edition+ packages […]

December 15, 2023

As an antidote to the hype around Generative AI (GenAI), I highly recommend a couple of articles that posted last week on No Jitter. These are not contrarian takes, but rather, both supply some much-needed context that will help you […]