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LATEST PUBLICATIONS



AI’s Impact on Contact Center Staffing – The Bittersweet Update

March 12, 2024

One of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]


Inmarsat Maritime, Aramco to trial 5G network in the Arabian Gulf

March 7, 2024

Inmarsat Maritime, which is owned by Viasat, has signed a Memorandum of Understanding (MoU) with Saudi energy and chemical company Aramco to undertake a 5G mesh network trial. In a release, Inmarsat Maritime noted that the trial aims to provide […]


Leader’s Advanced 4K Test and Measurement to be Showcased at BSC Expo 2024

February 12, 2024

Leader Electronics Europe announces that enhancements to its state-of-the-art 4K test and measurement technology will be previewed at BSC Expo 2024 in London’s Battersea Evolution, 15-17 February. Mission Digital (stand 206) will be showcasing a new Leader ‘real-time’ false color […]


Editorial

Discovering the Submarine Cables That Wire the World

February 29, 2024

Via: Caitlin Simmons

Have you ever thought about the mechanisms that enable your digital content to trek the longest of distances across the globe? Or considered the infrastructure that allows the uninterrupted streaming of digital media from servers located continents away? The answer […]