Modern Media, Unified communications
February 29, 2024
Via: No JitterThere’s no rest for the weary, especially those weary communication pros responsible for securing their workplace collaboration environments against internal and external threats. Today’s security landscape is one that is constantly evolving, at an ever-increasing pace, as new applications enter […]
February 29, 2024
Via: No JitterOn November 1, 2022, the European Union’s Digital Markets Act (DMA) took effect. This law instigates significant changes for big tech or more specifically, big US tech. It’s presented as a form of regulation intended to foster fair competition. The […]
Modern Media, Unified communications
February 22, 2024
Via: No JitterIf you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]
Modern Media, Unified communications
February 21, 2024
Via: No JitterIn the first part of this series, we explored the critical capabilities of a modern contact center desktop and summarized the five main technology options — CCaaS built-in workspaces, specialized desktops, CRM applications, event-driven frameworks, and web development frameworks. In […]
February 19, 2024
Via: Broadcast BeatPlatform Communications, the team behind some of the most talked about brands in media and technology, announces the appointment of James McKeown as Director, leading a comprehensive suite of content marketing services. The new division, called “Story”, will work alongside […]
February 13, 2024
Via: RCR Wireless NewsWith 5G networks operating at scale, communications service providers (CSPs) stand ready to embark on the next evolution of cellular. The move toward running network workloads in public/private hybrid cloud environments across distributed infrastructure represents a paradigm shift for technology […]
Modern Media, Unified communications
February 8, 2024
Via: No JitterIt is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]
Modern Media, Unified communications
February 2, 2024
Via: No JitterCommunications technology has long grappled with a set of security challenges specific to voice as a channel. SecureLogix, one of the leading vendors in this space over the past couple of decades, lists some of the major ones: Caller ID […]
Modern Media, Unified communications
February 1, 2024
Via: No JitterIn the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his […]
Modern Media, Unified communications
January 31, 2024
Via: No JitterMy consulting business recently project managed the implementation of a complete technology refresh with new collaboration tools for two organizations. One was 750 employee organization and the other a 7,000-plus employee organization. Certainly, implementing any new technology within your organization […]
Local area networks and wide area networks, Modern Media
January 31, 2024
Via: RCR Wireless NewsThe government of Malaysia confirmed that the special committee overseeing the implementation of the country’s 5G network will prepare a Cabinet memorandum soon to discuss and decide whether it is time to allow a second 5G network, local press reported. […]
Modern Media, Unified communications
January 29, 2024
Via: No JitterAfter working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the top 5 most common mistakes we see when […]
Modern Media, Unified communications
January 23, 2024
Via: No JitterMonty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]
Modern Media, Unified communications
January 18, 2024
Via: No JitterBusinesses have experienced persistent attacks on their IT infrastructure in 2023 and it looks like that trend will continue in 2024. According to Cisco, crypto mining, phishing, ransomware, trojans, and command and control were the leading attack types in 2023. […]
Modern Media, Unified communications
January 17, 2024
Via: No JitterIn 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]
Modern Media, Unified communications
January 12, 2024
Via: No JitterThe Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and […]
Modern Media, Unified communications
January 4, 2024
Via: No JitterTo help frame No Jitter’s year-end 2023 retrospective coverage, No Jitter (NJ) created a word cloud from the weekly No Jitter Roll (NJR) articles – as shown in the following graphic. As the word frequency list shows, “AI” was used […]
Modern Media, Unified communications
January 4, 2024
Via: No JitterAmazingly, 2024 is upon us. And while the year is certain to be noteworthy due to global events, there are a number of trends related to workplace collaboration that are top of mind. Here are my top five technologies to […]
Modern Media, Unified communications
December 28, 2023
Via: No JitterAlthough 2023 may have been dominated by a deluge of generative AI product announcements, the year also witnessed big news regarding Avaya, the overall move toward cloud-based platforms and the increasing emphasis on employee experience. BIG STORY #1: AVAYA NEWS […]
Modern Media, Unified communications
December 18, 2023
Via: No JitterAs part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these […]