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Category: Networks & Systems


Networks & Systems

10 Best Practices to Ensure a Smooth CCaaS Migration

August 4, 2021

Via: No Jitter

To meet the demands of today’s customers, many contact centers are looking to cloud services as they chart their CX future. But like any technology migration, moving a contact center to the cloud is not the simple, painless process promised […]


Networks & Systems

Marvell ramps cloud play with $1.1B Innovium acquisition

August 3, 2021

Via: Fierce Telecom News

Semiconductor company Marvell sought to strengthen its cloud portfolio, striking a $1.1 billion deal to acquire cloud and edge networking solutions company Innovium. Speaking on The Six Five podcast with Moor Insights and Strategy founder Patrick Moorhead, Marvell COO Chris […]


Networks & Systems

What Does the Recent Growth of Microsoft Teams Tell Us?

August 2, 2021

Via: No Jitter

During the latest Microsoft earnings call, Satya Nadella, chairman and CEO, announced, “We are nearly 250 million monthly active users as people use Teams each day to communicate, collaborate, and [share] content.” Nadella further noted, “We have nearly 80 million […]


Networks & Systems

Facebook’s Workplace Ticks the Boxes for Healthcare System

July 29, 2021

Via: No Jitter

You know you’ve made the right technology choice when you hear words such as “what in the world would we have done without this” coming from a top corporate executive. For Memorial Health System, a sprawling nonprofit healthcare organization in […]


Networks & Systems

Revisiting Visual Collaboration

July 26, 2021

Via: No Jitter

Last fall, looking ahead to top IT trends for 2021, Irwin Lazar, president and principal analyst at Metrigy, pointed to ideation and virtual whiteboard tools for their promise in elevating the virtual work experience. Digitizing the whiteboard isn’t a new […]


Networks & Systems

AI & Trust: It’s Complicated

July 22, 2021

Via: No Jitter

With the power it brings to complex calculations and data analysis, artificial intelligence is driving, literally and figuratively, much of what we see and do, as well as much of what goes on in the background — whether we realize […]


Networks & Systems

A Guide to Understanding the Omnichannel CX

July 21, 2021

Via: No Jitter

Brands have been transforming their customer experience (CX) models over the last several years, but the pandemic has been a true catalyst for accelerating this digital transformation. Between stay-at-home orders, transitioning to remote work, the rise in consumer vulnerability, and […]


Networks & Systems

Human-Centered AI Enables an Empathetic Service Approach

July 20, 2021

Via: No Jitter

We now live in a world where artificial intelligence (AI) understands people’s emotions and sentiments and therefore makes informed and data-driven decisions with the intent of improving customer engagement through personalization. Personalization begins with empathy. To achieve, hyper-personalization enterprises must […]


Networks & Systems

4 Tips for Solving WFH Audio, Video Problems

July 20, 2021

Via: No Jitter

At-home workers are often faced with many technical challenges, everything from security issues to connectivity challenges. Most enterprise IT organizations are prepared to help in-office workers; IT staff can walk down the hall or take an elevator to another floor […]


Networks & Systems

Zoom Steps Into CCaaS, Set to Acquire Five9

July 19, 2021

Via: No Jitter

Over the weekend, Zoom announced it was acquiring contact-center-as-a-service (CCaaS) vendor Five9 for $14.7 billion. The deal is an all-stock transaction that converts to a little over $200 per share for Five9 stock, which had a July 16 closing price […]