Category: Networks & Systems

August 4, 2021

To meet the demands of today’s customers, many contact centers are looking to cloud services as they chart their CX future. But like any technology migration, moving a contact center to the cloud is not the simple, painless process promised […]

August 3, 2021

Semiconductor company Marvell sought to strengthen its cloud portfolio, striking a $1.1 billion deal to acquire cloud and edge networking solutions company Innovium. Speaking on The Six Five podcast with Moor Insights and Strategy founder Patrick Moorhead, Marvell COO Chris […]

August 2, 2021

During the latest Microsoft earnings call, Satya Nadella, chairman and CEO, announced, “We are nearly 250 million monthly active users as people use Teams each day to communicate, collaborate, and [share] content.” Nadella further noted, “We have nearly 80 million […]

July 29, 2021

You know you’ve made the right technology choice when you hear words such as “what in the world would we have done without this” coming from a top corporate executive. For Memorial Health System, a sprawling nonprofit healthcare organization in […]

July 26, 2021

Last fall, looking ahead to top IT trends for 2021, Irwin Lazar, president and principal analyst at Metrigy, pointed to ideation and virtual whiteboard tools for their promise in elevating the virtual work experience. Digitizing the whiteboard isn’t a new […]

July 22, 2021

With the power it brings to complex calculations and data analysis, artificial intelligence is driving, literally and figuratively, much of what we see and do, as well as much of what goes on in the background — whether we realize […]

July 21, 2021

Brands have been transforming their customer experience (CX) models over the last several years, but the pandemic has been a true catalyst for accelerating this digital transformation. Between stay-at-home orders, transitioning to remote work, the rise in consumer vulnerability, and […]

July 20, 2021

We now live in a world where artificial intelligence (AI) understands people’s emotions and sentiments and therefore makes informed and data-driven decisions with the intent of improving customer engagement through personalization. Personalization begins with empathy. To achieve, hyper-personalization enterprises must […]

July 20, 2021

At-home workers are often faced with many technical challenges, everything from security issues to connectivity challenges. Most enterprise IT organizations are prepared to help in-office workers; IT staff can walk down the hall or take an elevator to another floor […]

July 19, 2021

Over the weekend, Zoom announced it was acquiring contact-center-as-a-service (CCaaS) vendor Five9 for $14.7 billion. The deal is an all-stock transaction that converts to a little over $200 per share for Five9 stock, which had a July 16 closing price […]