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Modern Media, Telephone

AWS Contact Center Intelligence Expands Globally

January 13, 2021

Via: No Jitter

After a holiday hiatus, AWS re:Invent re-starts today with 200+ new sessions, and, as there was in November, there is news on the contact center front. In a news blog today, AWS describes the global expansion of AWS Contact Center […]


Regulations

Telecom companies withhold political donations, targeting lawmakers who opposed election results

January 13, 2021

Via: RCR Wireless News

As the U.S. struggles to make sense of the violent events that unfolded last week in Washington D.C. when a mob, incited by President Trump, stormed the Capitol building while lawmakers sought to certify the election results, more and more […]


Internet, Modern Media

Can You Duplicate the Wi-Fi Business Model?

January 12, 2021

Via: No Jitter

Two major ecosystems, Wi-Fi and cellular, dominate the major portion of the wireless communications business today. The two use different technology standards, spectrum (licensed/unlicensed), suppliers, and, most importantly, business models. Enterprises depend heavily on both, but typically for different sets […]


Modern Media, Worldwide equipment sales

Everstream gears up to support 5G with fiber builds in 7 Midwest markets

January 12, 2021

Via: Fierce Telecom News

In order to help connect over 2,000 macro cell sites, Everstream is building out its fiber across seven Midwest markets to support 5G roll-outs. Totaling more than 1,000 route miles, the new fiber additions will serve the cities of Fort […]


Regulations

Does the UC Industry Need More Privacy Regulation?

January 11, 2021

Via: No Jitter

One consequence of COVID-19 has been a massive adoption of IP-based communication and collaboration tools for most workers, which will have implications in the new year and well beyond 2021. But with these tools widespread use, there is a potential […]


Modern Media, Telephone

Cloud Case Study: When Changing Providers Can Be Good

January 6, 2021

Via: No Jitter

We have been working with a healthcare financial services client for a couple of years now. In early 2019, the client approached us to see if we could explain why its hosted cloud telephony services bill was 30% higher than […]


Modern Media, Worldwide equipment sales

2020 in review: Shifting coverage demands, a focus on public safety, and fiber’s foundational role in wireless

January 6, 2021

Via: RCR Wireless News

Nobody could have predicted how COVID-19 would fundamentally reshape how people around the world live their lives and conduct their business. And although the promise of large-scale vaccine distribution forecasts a return to normalcy, many trends initially prompted by the […]


Networks & Systems

4 Tips to Reduce Network MTTR

January 5, 2021

Via: No Jitter

We all wish we could reduce the mean time to repair (MTTR) of network outages. Here are several tips for doing so; each optimizes part of the diagnostic process and when combined result in big benefits. The People, Process, and […]


Networks & Systems

5G in 2021: Expectations and Evolution

January 5, 2021

Via: RCR Wireless News

5G is the fastest-growing mobile technology in history and is being adopted four times as quickly as LTE was when it was introduced, as 5G Americas observed in a new report. For impatient customers, 5G and the new applications it […]


Regulations

VMware sues former executive that left to become Nutanix’s CEO

January 4, 2021

Via: Fierce Telecom News

VMware has filed a lawsuit against one of its former top executives that said he had violated his contractual obligations while being wooed by a rival. On Dec. 9, Nutanix announced it had hired VMware COO Rajiv Ramaswami as its […]