Tag: featured

December 1, 2021

All year I’ve written about how telecom carriers are in the beginning stages of decommissioning their copper wire-based networks. These networks are aging, parts aren’t available, and technicians are retiring. With currently 40 million plain old telephone services (POTS) lines […]

November 30, 2021

Over the past eight months, I’ve defined eight usage profiles in a series of articles to guide your communications strategies, planning, investments, and operations. These include field sales and services, production, retail customer-facing, information processing, collaboration, management and executive, and […]

November 30, 2021

Earlier this month, I was fortunate to be a host of Talkdesk’s Digital Showdown event. The CCaaS provider ran the event to showcase innovations in the digitization of customer experience. Six companies competed for a total of over $20,000 in […]

November 29, 2021

Broadcast microservices specialists nxtedition played a leading role in customer TV2 Nord’s coverage of the Danish local elections on November 16. The election covered 98 of the country’s municipal seats and five regional councils and the broadcaster relied on its […]

November 24, 2021

The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some of their calling, meeting, and messaging needs. Among those still on-premises, more than one-quarter plan […]

November 23, 2021

As businesses search for ways to stay better connected to their customers and deliver frictionless digital interactions, rich messaging channels are increasingly in the spotlight. Over the last 12-24 months, there have been new features released, the testing of different […]

November 23, 2021

What can you buy for $65 billion? That kind of money could purchase one Big Mac for every citizen of the Russian Federation, Kyrgyzstan, and Mongolia combined — or build and upgrade the United States’ high-speed Internet infrastructure. According to […]

November 22, 2021

Telephony technology continues to iterate, yet voice remains foundational for conversations and provides immeasurable value to businesses by making communications clear and efficient. This remains as true today with the advent of voice over Internet protocol (VoIP) and mobility, as […]

November 22, 2021

Today, Avaya announced its fourth-quarter results for the fiscal year 2021, ending September 30, 2021, and it put up a solid beat and raise. For the quarter, the company posted revenues of $760 million, which was well ahead of the […]

November 17, 2021

The startup Cognigy provides a low-code AI platform for contact center automation. Through conversational automation, Cognigy lets users have a natural language interaction and speak on their own terms. Cognigy’s job is to have the ability to understand what the […]