Tag: featured

October 22, 2018

There is no single factor that will deliver a successful contact center. Success is made up of technologies, processes, procedures, agent productivity, and customer feedback. To deliver a successful contact center, multiple factors need to co-exist and integrate both technology […]

October 22, 2018

Qualcomm Technologies President Cristiano Amon opened up the company’s 4G/5G Summit by telling the assembled crowd that 5G “will be a reality” next year as networks go live in the U.S., Asia and Europe, and commercial devices hit the market. […]

October 17, 2018

Addressing market demand for increased security conditions when connecting multiple computers to a single workstation area, IHSE now offers a compact two-port KVM switching solution for extended-distance connections between computer sources and user stations. The new 2×1 system makes is […]

October 16, 2018

When you watch your home town football team play on Sunday or you are Skyping with family over your Internet connection, it’s really annoying to have your Internet connection go down. If it’s restored in five minutes, you may not […]

October 16, 2018

While the IEEE 802.11ax Wi-Fi standard got a boost this month with its rebranding as Wi-Fi 6, now 802.11ay, which can provide multi-gigabit-per-second throughput using the unlicensed 60 GHz band, is taking centerstage. Qualcomm announced today it’s shipping device and […]

October 15, 2018

In the U.S. later this month regulators will consider a key set of rules associated with priority access license to spectrum in the 3.5 GHz band, known here as the the Citizens Broadband Radio Service. While the focus is on […]

October 15, 2018

T-Mobile US sketched out its vision for a combined 5G network if its proposed merger with Sprint goes through and argued that the combination will put it in a position to better compete in a 5G landscape, in a presentation […]

October 10, 2018

A future vision of high speed wireless Internet that promises to break down two major 5G challenges has taken a leap forward following milestone tests of a cutting-edge European millimeter wave wireless technology. A European consortium of engineers and scientists […]

October 9, 2018

IR, the leading global provider of experience management solutions for unified communications (UC) and contact centers, today announced that IR Prognosis for UC now features enhancements that will better help Service Providers deliver greater service assurance. These new features include […]

October 9, 2018

A “significant lack of visibility into [mobile]devices and networks” puts enterprises at risk, according to a new study. The research, commissioned by NetMotion Software and conducted by Enterprise Mobility Exchange, found that almost half of mobile workers spend most of […]