Tag: featured

April 21, 2021

Adelaide, South Australia— The training programs at Rising Sun Pictures (RSP), operated in partnership with the University of South Australia (UniSA) provide prospective visual effects artists with the essential skills they need to work in industry. The Bachelor of Media […]

April 20, 2021

It has been seven months since I wrote on No Jitter about NICE and it’s CCaaS platform, CXone. Behind the scenes, however, a lot has been going on. Starting today, like the Broadway rock musical, NICE is having a spring […]

April 20, 2021

By now, organizations of all sizes recognize the strong correlation between CX, customer loyalty, and ultimately the bottom line. They also recognize the significance of integrating various parts of their organization beyond the contact center. While small and mid-size businesses […]

April 19, 2021

They say two things are unavoidable in life: death and taxes. If you have reviewed your phone bills lately, you might as well tack on fees to that list. Telecommunications taxes, surcharges, and fees are myriad, complex, and significant. Most […]

April 19, 2021

CCaaS providers offer some great options, with incredible technologies that can lower costs and deliver more features with better customer engagement. That’s why the sector is growing so quickly and will continue to do so for the foreseeable future. Selecting […]

April 14, 2021

Business operations have become intrinsically tied to technology. The connection between the two has created tremendous operational efficiencies, but the world is changing, and reliance on technology has become a significant business risk. This risk is a direct result of […]

April 14, 2021

Spring is a traditional time of renewal. In keeping with that theme, in the space of two or three weeks we typically see cloud communications software vendors reveal their Spring application updates — an opportunity to showcase especially notable new […]

April 13, 2021

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the […]

April 13, 2021

In this article, the third in my continuing examination of usage profiles, I’ll be exploring enterprise communications requirements of the retail worker role. Previously, I’ve looked at field sales and services roles and production roles, showing how those usage profiles […]

April 12, 2021

ACCESS Europe GmbH announces that is has signed a licensing agreement with Eurofins Digital Testing for Ligada iSuite to enhance conformance testing for HbbTV and Freeview Play. The deal enables ACCESS to ensure that NetFrontTM Browser BE provides a commercially […]