Category: Internet

January 15, 2021

This week we share announcements around video collaboration hardware, video services, and UC&C monitoring, in addition to Amazon Web Services (AWS) contact center intelligence ecosystem partners Avaya and Clarabridge. Pexip and Logitech Partner Up, BlueJeans, Facebook Enhance Video Offerings Pexip, […]

January 14, 2021

Cloud video provider Zoom is celebrating the second anniversary of Zoom Phone with news that it has sold one million seats of the calling service. When Zoom released its calling service, then named Zoom Voice, in January 2019, some industry […]

January 12, 2021

Two major ecosystems, Wi-Fi and cellular, dominate the major portion of the wireless communications business today. The two use different technology standards, spectrum (licensed/unlicensed), suppliers, and, most importantly, business models. Enterprises depend heavily on both, but typically for different sets […]

January 12, 2021

Colt Technology Services, working in tandem with AudioCodes, announced on Tuesday the launch of its cloud session border controller (SBC) solution to enable PSTN calling on Microsoft Teams. The cloud-based voice solution provides direct routing as-a-service without the need for […]

January 5, 2021

Whew – we made it to 2021! Now that 2020 is in hindsight, we can appreciate the lessons learned and find ways to improve our communication, collaboration, and customer experience (CX) capabilities. While 2020 isn’t a year any of us […]

December 29, 2020

In 2020, we observed the impact of the global health situation on cloud-based computing and demands for edge connectivity. A study conducted by PWC states that in the first quarter of 2020, cloud spending rose 37% to $29 billion. In […]

December 22, 2020

As the tech world is well-aware, Salesforce has made a $27 billion offer for Slack, which would be the second-biggest software acquisition to IBM’s $34 billion purchase of Red Hat in July 2019. With such a gigantic number being thrown […]

December 18, 2020

After posting robust broadband subscriber adds this year, Charter isn’t giving its competitors much breathing room. Charter has doubled the starting download speed of its Spectrum Internet tier from 100 Mbps to 200 Mbps across 17 U.S. markets. The faster […]

December 15, 2020

RingCentral today announced the general availability of a free version of Glip, its team collaboration platform, that integrates its video meeting app with team messaging, file sharing, contact, task, and calendar management capabilities. With this free Glip “Smart Video Meetings” […]

December 8, 2020

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision combined both strategies, and Cisco is […]