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Category: Modern Media


Modern Media, Unified communications

Recession-Proof Your Contact Center with CCaaS

December 1, 2022

Via: No Jitter

David Myron, Omdia’s principal analyst for business platforms and applications, recently chatted with NICE’s head of product marketing for workforce engagement management, Shahar Admon, to discuss the macroeconomic forces the pandemic imposed on contact centers. Their discussion is available as […]


Modern Media, Unified communications

Metaverse Slowly Becoming a Reality

December 1, 2022

Via: No Jitter

The Oxford Word of the Year nominees for 2022 is “goblin mode,” “#istandwith,” and “metaverse.” I had to ask my kids what “goblin mode” was, but it seems like metaverse is becoming just another fad word that has taken a […]


Modern Media, Radio and television

The emergence of 5G and 5G-Advanced new features to drive adoption of system-level radio design (Analyst Angle)

November 30, 2022

Via: RCR Wireless News

Since its commercial launch in 2019, 5G is gearing up to enter its next transformational phase, which will be driven largely by 5G-Advanced — an upgrade to The 3rd Generation Partnership Project (3GPP) release that will bring about substantial improvements […]


Modern Media, Unified communications

Questioning the Cloud Value Proposition

November 29, 2022

Via: No Jitter

According to Wall Street and the quarterly reports filed by many top technology companies, including Amazon, Google, and Microsoft, cloud growth decelerated in the quarter that just ended. “The growth of cloud computing has slowed a bit this year,” The […]


Local area networks and wide area networks, Modern Media

Bharti Airtel’s 5G offering already reaches 12 cities

November 29, 2022

Via: RCR Wireless News

Indian telco Bharti Airtel is already offering 5G services in 12 cities across the country, according to local press reports. Last month, Bharti Airtel launched 5G services in Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Siliguri, Nagpur and Varanasi. The offering is […]


Internet, Modern Media

ExteNet, T-Mobile US strike large venue infrastructure deal

November 29, 2022

Via: RCR Wireless News

T-Mobile US has struck an expanded deal with network infrastructure provider ExteNet that provides the carrier with additional access to telecom infrastructure in large venues as well as decommissioning overlapping network assets that T-Mo acquired with the purchase of the […]


Modern Media, Unified communications

The Office Went Hybrid – Professional Behavior Did Not

November 28, 2022

Via: No Jitter

Since the COVID-19 pandemic, it is undeniable that isolation and the rise of remote working have completely changed the way that we work. Even now, as life returns to normal, many employers still see the benefit of remote working to […]


Modern Media, Unified communications

6 Benefits of Moving Your Contact Center to the Cloud

November 28, 2022

Via: No Jitter

The contact center market is undergoing a seismic shift as more enterprises look to move their on-premises contact centers to a public, cloud-hosted environment. Driving this decision is the decreasing lifetime value of customers coined by their demand for more […]


Local area networks and wide area networks, Modern Media

Hong Kong seeks to reassign 850/900 MHz, 2.3 Ghz spectrum

November 28, 2022

Via: RCR Wireless News

Hong Kong’s Secretary for Commerce and Economic Development (SCED) and the Communications Authority (CA) recently launched a public consultation on the proposed reassignment of 20 megahertz of spectrum in the 850/900 MHz bands and 90 megahertz of spectrum in the […]


Internet, Modern Media

Ericsson highlights 5G potential in emerging markets

November 28, 2022

Via: RCR Wireless News

The deployment of 5G technology could trigger a number of economic benefits for certain emerging markets, according to a new Ericsson-commissioned study by Analysys Mason. The study noted that emerging markets could benefit from GDP growth between 0.3 and 0.46% […]


Modern Media, Unified communications

Listen Up, CX Vendors!

November 23, 2022

Via: No Jitter

As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. A growing number of people within the company have a vested interest in CX platforms, applications, and customizations. As a […]


Local area networks and wide area networks, Modern Media

Four million smartphones users in Canada plan to upgrade to 5G

November 23, 2022

Via: RCR Wireless News

Four million smartphone users in Canada are expecting to upgrade to 5G services over the next 12-15 months, according to a recent survey carried out by Ericsson. This figure represents 17% of the country’s smartphone users, according to the European […]


Local area networks and wide area networks, Modern Media

China adds almost 25 million 5G subscribers in October

November 23, 2022

Via: RCR Wireless News

Chinese operators recorded a net gain of 24.75 million 5G subscribers in October, according to the operators’ latest available statistics. China Mobile, the world’s largest operator in terms of subscribers, added a total of 14.7 million 5G subscribers during October. […]


Modern Media, Unified communications

3 Ways Enterprises Can Boost Omnichannel Engagement

November 22, 2022

Via: No Jitter

The past two years have produced a collective shift to a predominately digital model for how consumers interact in their personal lives, at work, and with brands. The future belongs to enterprises that can deliver an intelligent, contextual, frictionless, and […]


Modern Media, Unified communications

Taking Video Meetings to Where No Meeting Has Gone Before

November 22, 2022

Via: No Jitter

Every science fiction buff knows at least two things about spaceships: They accept voice controls and support visual communications. But it turns out that neither is true today. However, with new technology that is being tested on the Artemis missions […]


Local area networks and wide area networks, Modern Media

Private network spectrum strategy, Part 2: Sweden’s PTS

November 22, 2022

Via: RCR Wireless News

Around the world, regulators are exploring various strategies to spectrum management that makes room for private network allocations. At the recent Private Networks European Forum event, representatives from regulatory agencies in the U.K. (Ofcom), Sweden (PTS) and Germany (Federal Network […]


Internet, Modern Media

Ericsson announces 6G research project for UK

November 22, 2022

Via: RCR Wireless News

Ericsson announced Tuesday a ten-year investment initiative in the UK focused on 6G research and development. The company said it will invest tens of millions of British pounds in research areas including network resilience and security, artificial intelligence (AI), cognitive […]


Internet, Modern Media

Vodafone Idea open to O-RAN—once the tech is mature enough

November 22, 2022

Via: RCR Wireless News

Indian carrier Vodafone Idea is open to carrying out additional pilots of Open-RAN (O-RAN), and would potentially consider the deployment of O-RAN networks once the technology is mature enough, The Economic Times reported, citing a company executive. “I can say […]


Modern Media, Unified communications

Contact Center Agents and AI: The Ultimate Power Couple

November 21, 2022

Via: No Jitter

Like other contact center vendors, Talkdesk is incorporating artificial intelligence (AI) into its contact center as a service (CCaaS) offerings. Although 84% of contact center organizations expect their spending to increase in 2025 compared to 2021, these same organizations are […]


Modern Media, Unified communications

Managing Through Bumpy Times

November 21, 2022

Via: No Jitter

The global economy is facing a growing number of challenges. High inflation rates around the world, driven by rising energy costs, have increased the cost of doing business and decreased disposable income for consumers. Supply chain disruptions in China and […]