Category: Modern Media

December 1, 2022

David Myron, Omdia’s principal analyst for business platforms and applications, recently chatted with NICE’s head of product marketing for workforce engagement management, Shahar Admon, to discuss the macroeconomic forces the pandemic imposed on contact centers. Their discussion is available as […]

December 1, 2022

The Oxford Word of the Year nominees for 2022 is “goblin mode,” “#istandwith,” and “metaverse.” I had to ask my kids what “goblin mode” was, but it seems like metaverse is becoming just another fad word that has taken a […]

November 30, 2022

Since its commercial launch in 2019, 5G is gearing up to enter its next transformational phase, which will be driven largely by 5G-Advanced — an upgrade to The 3rd Generation Partnership Project (3GPP) release that will bring about substantial improvements […]

November 29, 2022

According to Wall Street and the quarterly reports filed by many top technology companies, including Amazon, Google, and Microsoft, cloud growth decelerated in the quarter that just ended. “The growth of cloud computing has slowed a bit this year,” The […]

November 29, 2022

Indian telco Bharti Airtel is already offering 5G services in 12 cities across the country, according to local press reports. Last month, Bharti Airtel launched 5G services in Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Siliguri, Nagpur and Varanasi. The offering is […]

November 29, 2022

T-Mobile US has struck an expanded deal with network infrastructure provider ExteNet that provides the carrier with additional access to telecom infrastructure in large venues as well as decommissioning overlapping network assets that T-Mo acquired with the purchase of the […]

November 28, 2022

Since the COVID-19 pandemic, it is undeniable that isolation and the rise of remote working have completely changed the way that we work. Even now, as life returns to normal, many employers still see the benefit of remote working to […]

November 28, 2022

The contact center market is undergoing a seismic shift as more enterprises look to move their on-premises contact centers to a public, cloud-hosted environment. Driving this decision is the decreasing lifetime value of customers coined by their demand for more […]

November 28, 2022

Hong Kong’s Secretary for Commerce and Economic Development (SCED) and the Communications Authority (CA) recently launched a public consultation on the proposed reassignment of 20 megahertz of spectrum in the 850/900 MHz bands and 90 megahertz of spectrum in the […]

November 28, 2022

The deployment of 5G technology could trigger a number of economic benefits for certain emerging markets, according to a new Ericsson-commissioned study by Analysys Mason. The study noted that emerging markets could benefit from GDP growth between 0.3 and 0.46% […]

November 23, 2022

As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. A growing number of people within the company have a vested interest in CX platforms, applications, and customizations. As a […]

November 23, 2022

Four million smartphone users in Canada are expecting to upgrade to 5G services over the next 12-15 months, according to a recent survey carried out by Ericsson. This figure represents 17% of the country’s smartphone users, according to the European […]

November 23, 2022

Chinese operators recorded a net gain of 24.75 million 5G subscribers in October, according to the operators’ latest available statistics. China Mobile, the world’s largest operator in terms of subscribers, added a total of 14.7 million 5G subscribers during October. […]

November 22, 2022

The past two years have produced a collective shift to a predominately digital model for how consumers interact in their personal lives, at work, and with brands. The future belongs to enterprises that can deliver an intelligent, contextual, frictionless, and […]

November 22, 2022

Every science fiction buff knows at least two things about spaceships: They accept voice controls and support visual communications. But it turns out that neither is true today. However, with new technology that is being tested on the Artemis missions […]

November 22, 2022

Around the world, regulators are exploring various strategies to spectrum management that makes room for private network allocations. At the recent Private Networks European Forum event, representatives from regulatory agencies in the U.K. (Ofcom), Sweden (PTS) and Germany (Federal Network […]

November 22, 2022

Ericsson announced Tuesday a ten-year investment initiative in the UK focused on 6G research and development. The company said it will invest tens of millions of British pounds in research areas including network resilience and security, artificial intelligence (AI), cognitive […]

November 22, 2022

Indian carrier Vodafone Idea is open to carrying out additional pilots of Open-RAN (O-RAN), and would potentially consider the deployment of O-RAN networks once the technology is mature enough, The Economic Times reported, citing a company executive. “I can say […]

November 21, 2022

Like other contact center vendors, Talkdesk is incorporating artificial intelligence (AI) into its contact center as a service (CCaaS) offerings. Although 84% of contact center organizations expect their spending to increase in 2025 compared to 2021, these same organizations are […]

November 21, 2022

The global economy is facing a growing number of challenges. High inflation rates around the world, driven by rising energy costs, have increased the cost of doing business and decreased disposable income for consumers. Supply chain disruptions in China and […]