Category: Regulations

May 2, 2022

To me, one of the great takeaways from Enterprise Connect 2022 was the discussion of increasing levels of sophistication in data collection—some might call it “strip mining”—and repackaging that data for other uses, i.e., revenue generation. From the contact center […]

February 1, 2022

With the January 6, 2022 date for compliance with RAY BAUM’s Act for non-fixed endpoints now past, those responsible for 911 location and call routing management may be lulled into a false sense of security. While it’s true that there […]

January 25, 2022

I hadn’t planned to write about the regulatory spat between the Federal Aviation Administration (FAA) and the Federal Communications Commission (FCC) surrounding the C-band radio spectrum, but here we are. The reason I’d mostly ignored it was because I assumed […]

January 18, 2022

Federal legislation (Kari’s Law and RAY BAUM’s Act) and their mutually inclusive regulations, including finding, routing, and reporting an E-911 emergency event, have phased into place over the last few years. The final requirements of the RAY BAUM’s Act, dispatchable […]

December 13, 2021

Almost from the beginning of the Biden administration early this year, the federal government, through its many branches and agencies, has taken a hard and continuously evolving look at improving cybersecurity across the spectrum of American enterprises. This push has […]

November 23, 2021

What can you buy for $65 billion? That kind of money could purchase one Big Mac for every citizen of the Russian Federation, Kyrgyzstan, and Mongolia combined — or build and upgrade the United States’ high-speed Internet infrastructure. According to […]

November 10, 2021

The Cybersecurity Executive Order (EO) was issued on May 12th, 2021. The EO applies primarily to federal agencies and federal systems; however, it also applies to government contractors and subcontractors. All enterprises and organizations should pay attention to the initiatives, […]

September 16, 2021

Enterprise Connect is right around the corner. It’s where I’ll be teaching attendees how best to negotiate cloud contracts, spot “gotchas,” and prevent them from happening in the future. Some of these “gotchas” include whether or not your service level […]

August 17, 2021

Focusing on enterprise communications, I don’t usually address topics involving the regulatory aspects of our business. Further, it has been my experience that IT pros are generally wary of communications services providers, looking at them more in terms of a […]

July 9, 2021

This Industry Viewpoint was contributed by Jamie Gibson, VP of Technology, Ribbon Communications Robocalling is no small problem. These nuisance calls are the major source of consumer complaints, with some estimates suggesting that more than 22 billion robocalls have been […]