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Tag: AI


Modern Media, Unified communications

No Jitter Roll: AI News from Slack, Otter.ai, Medallia and Conversica

February 16, 2024

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we highlight: The arrival of Slack AI and its initial capabilities; Otter.ai’s new Meeting GenAI product; four new generative […]


Modern Media, Unified communications

Assessing Gen AI’s Impact in the Contact Center, Part 1

February 15, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

The Frictionless Work Experience: AI and WEX Apps

February 15, 2024

Via: No Jitter

The typical office and workday are riddled with inefficiencies –– and that goes for nearly all industries. Employees often encounter challenges with outdated technology infrastructure, leading to slow processes and frustrating delays. Meanwhile, the lack of seamless collaboration tools is […]


Local area networks and wide area networks, Modern Media

Nokia preps generative AI chatbot for Industry 4.0 environments

February 14, 2024

Via: RCR Wireless News

Nokia is readying a new generative AI tool for Industry 4.0 environments, to go with its private 5G and industrial edge products. The solution, called MX Workmate, is billed by the Finnish vendor as the “first OT-compliant gen AI solution […]


Internet, Modern Media

Ericsson, Indian Statistical Institute sign joint research agreement

February 13, 2024

Via: RCR Wireless News

Swedish vendor Ericsson announced that it has signed an Memorandum of Understanding (MoU) with Indian Statistical Institute (ISI) for multiple research activities, the former said in a release. The agreement, which will be active for three years, will be carried […]


Modern Media, Unified communications

How AI May Be Creating the Future of Video

February 12, 2024

Via: No Jitter

For a glimpse at the future of enterprise video technologies, it can be a good idea to watch the journey of software engineers like Huipin Zhang. For years, Zhang has worked on the frontiers of video collaboration in the enterprise. […]


Modern Media, Unified communications

AI and CX Lead the Way for Best of Enterprise Connect

February 9, 2024

Via: No Jitter

The Finalists for the Best of Enterprise Connect awards were announced today, and—no surprise—AI and CX dominate the list, with a thread of security also weaving its way through the nominees. Many of the finalist product announcements are under embargo […]


Modern Media, Unified communications

Performance Coaching: Transforming Quality Assurance

February 8, 2024

Via: No Jitter

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]


Modern Media, Unified communications

How Gen AI Will Transform UC Application Management

February 6, 2024

Via: No Jitter

As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]


Internet, Modern Media

SK Telecom develops key tech for 6G evolution with Intel

February 2, 2024

Via: RCR Wireless News

Korean telco SK Telecom announced that, in collaboration with Intel, it has successfully developed technology to reduce communication delays necessary for the evolution of a 6G core architecture. In a release, the Asian carrier explained that the core network is […]


Modern Media, Unified communications

The Future of Work is Here Now – Are You Ready for It?

February 1, 2024

Via: No Jitter

It’s still early enough in the new year to be talking about what’s ahead for 2024, and while I’ve already done my share of crystal ball prognosticating, this time around, it will be from a more broad-based perspective. Aside from […]


Modern Media, Unified communications

Virtual Agents, Digital Assistants: Embracing the Future

January 30, 2024

Via: No Jitter

Professionals are pinning some of their biggest AI aspirations on improved productivity and efficiency, which could bring benefits to their own employees and to their customers. According to a recent Thompson Reuters report, making gains from AI powered helpers–including digital […]


Modern Media, Unified communications

See the Promise and Pitfalls of AI

January 26, 2024

Via: No Jitter

On No Jitter this week, analyst Blair Pleasant of COMMfusion has a roundup of What to Expect From AI in Business Communications in 2024. As you can imagine, the big picture is: Lots of potential, lots of new features coming […]


Local area networks and wide area networks, Modern Media

AI means showtime for enterprise network modernisation
 (Reader Forum) 

January 26, 2024

Via: RCR Wireless News

Networking has had something of a shock to the system over the last few years. For a long time, its essential role in the functioning of enterprise operations went under the radar, underappreciated by most apart from those involved in […]


Modern Media, Unified communications

What to Expect From AI in Business Communications in 2024

January 23, 2024

Via: No Jitter

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]


Modern Media, Unified communications

Getting a Holistic View on CX

January 19, 2024

Via: No Jitter

On No Jitter this week, Mila D’Antonio, principal analyst with Omdia, looked at how AI and automation in the contact center will drive CX toward more effective ways of personalizing and improving the customer experience. The most striking data was […]


Networks & Systems

2024 Customer Engagement: AI and Automation Reshape the Market Landscape

January 16, 2024

Via: No Jitter

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in customer service paradigms that will heighten customer engagement and revolutionize the customer engagement […]


Modern Media, Unified communications

Gearing Up for a Big Year of Innovation

January 12, 2024

Via: No Jitter

The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and […]


Networks & Systems

SK Telecom seeks to boost cooperation in the AI field

January 12, 2024

Via: RCR Wireless News

Korean telco SK Telecom aims to boost cooperation with big tech firms to fulfill its vision to become a global AI company, Korean newspaper The Korea Herald reported, citing the telco’s AI assistant service chief, Kim Yong-hun, as saying. “SK […]


Modern Media, Unified communications

How Generative AI will Improve ROI in the Contact Center in 2024

January 10, 2024

Via: No Jitter

With the economic soft-landing set to continue in early 2024, the time is now for businesses to act quickly to ensure long-term success. To thrive, companies need to find ways to save money while not compromising quantity and quality of […]