Tag: AI

April 18, 2024

Chinese vendor Huawei is using artificial intelligence (AI) technologies to upgrade network capabilities at all levels with the aim of accelerating network intelligence, Steven Zhao, vice president of Huawei’s data communication product line, said during a speech at the Huawei […]

April 3, 2024

Driven by an ever-expanding universe of connected devices and more powerful smartphones, mobile data traffic is continuing to surge, meaning the stakes are higher than ever when it comes to providing high-performing 5G networks. For years, the “best network” was […]

March 29, 2024

Today is the final day of Enterprise Connect; by the time you read this newsletter, there will have been a final session on how workplace leaders will be using technology to redefine the employee experience and our customary locknote session […]

March 26, 2024

At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The […]

March 18, 2024

As media proliferates across a growing number of platforms – including OTT streaming services, social media video channels, direct-to-consumer offerings, interactive content experiences, and traditional linear TV – the media and entertainment industry faces unprecedented broadcast and video production challenges, […]

March 12, 2024

One of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]

March 6, 2024

With all the talk of AI-native telcos, it’s important to remember that to be AI-native, first you have to be cloud-native. What does that mean? It means there are very few operators that are cloud-native, so their perspective on being […]

February 27, 2024

Almost four out of five sports executives (79%) believe automated content creation will impact their business significantly, 61% believe remote production technology will be just as game-changing, according to the latest installment of Altman Solon’s 2023 Global Sports Survey. The […]

February 22, 2024

As many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large language models, it’s clear that AI will play a major […]

February 22, 2024

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]

February 22, 2024

Colombian mobile operator Movistar, owned by Spanish telco Telefonica, announced plans to launch 5G services in the coming weeks. In an initial phase, Movistar said its 5G technology will be available in the main urban areas across the country, the […]

February 21, 2024

In aviation the copilot, more formally the “first officer”, is the second in command to the captain, or pilot, of the aircraft. The copilot is not an apprentice; they are a fully trained professional pilot who shares the flying duties […]

February 16, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we highlight: The arrival of Slack AI and its initial capabilities; Otter.ai’s new Meeting GenAI product; four new generative […]

February 15, 2024

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]

February 15, 2024

The typical office and workday are riddled with inefficiencies –– and that goes for nearly all industries. Employees often encounter challenges with outdated technology infrastructure, leading to slow processes and frustrating delays. Meanwhile, the lack of seamless collaboration tools is […]

February 14, 2024

Nokia is readying a new generative AI tool for Industry 4.0 environments, to go with its private 5G and industrial edge products. The solution, called MX Workmate, is billed by the Finnish vendor as the “first OT-compliant gen AI solution […]

February 13, 2024

Swedish vendor Ericsson announced that it has signed an Memorandum of Understanding (MoU) with Indian Statistical Institute (ISI) for multiple research activities, the former said in a release. The agreement, which will be active for three years, will be carried […]

February 12, 2024

For a glimpse at the future of enterprise video technologies, it can be a good idea to watch the journey of software engineers like Huipin Zhang. For years, Zhang has worked on the frontiers of video collaboration in the enterprise. […]

February 9, 2024

The Finalists for the Best of Enterprise Connect awards were announced today, and—no surprise—AI and CX dominate the list, with a thread of security also weaving its way through the nominees. Many of the finalist product announcements are under embargo […]

February 8, 2024

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]