At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The company also says it has freshened up the look of the Zoom app and enhanced Zoom Contact Center, including features aimed at empowering agents.
Last week, several Zoom executives pre-briefed the analyst community: Smita Hashim, Chief Product Officer; Mahesh Ram, Head of Al Products and Revenue Accelerator; Jeff Smith, Head of Product—meetings, Spaces, and Whiteboard; and Michelle Couture, Global Lead—customer Experience Product Marketing.
