Modern Media, Unified communications
December 19, 2023
Via: No JitterAs part of our coverage of the year that was, 2023 edition, we asked Mila D’Antonio of Omdia to provide her thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. One of the […]
Modern Media, Unified communications
December 18, 2023
Via: No JitterAs part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these […]
Modern Media, Unified communications
December 15, 2023
Via: No JitterWelcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Salesforce improved the Einstein 1 Platform’s access to different types of data and announced that its Unlimited Edition+ packages […]
Modern Media, Unified communications
December 15, 2023
Via: No JitterAs an antidote to the hype around Generative AI (GenAI), I highly recommend a couple of articles that posted last week on No Jitter. These are not contrarian takes, but rather, both supply some much-needed context that will help you […]
Modern Media, Unified communications
December 14, 2023
Via: No JitterWe began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new investment funds, and even bank failures. The world of enterprise communications was already caught up […]
Modern Media, Unified communications
December 13, 2023
Via: No JitterFrom outstanding contact center leaders to video decision-makers who moved their enterprises forward, this year’s crop of winners for the 2024 Enterprise Connect Spotlight and IT Hero awards once again showcases the best of the industry. The awards are presented […]
Modern Media, Unified communications
December 13, 2023
Via: No JitterAn article about controlling telecom costs may not seem cutting-edge in 2023, but these strategies can save you money and make a huge difference to your business. Controlling costs associated with telecom, an essential business tool, is one of the […]
Modern Media, Unified communications
December 8, 2023
Via: No JitterWelcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Zoom introduces new features to its Contact Center Suite and details three price tiers for its CX offering. CommBox […]
Modern Media, Unified communications
December 8, 2023
Via: No JitterIf you’re going to be an AI expert, you need to know all the acronyms, so I’ll share this one, courtesy of Dan Miller of Opus Research: DIH That stands for “Deer in Headlights,” and it’s a condition that Miller […]
Modern Media, Unified communications
December 7, 2023
Via: No JitterThere’s a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There’s a lot of things that will change regarding customer service, including […]
Modern Media, Unified communications
December 7, 2023
Via: No JitterGenerative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, […]
Modern Media, Unified communications
December 6, 2023
Via: No JitterIf there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide. This past year saw a slew of gen AI announcements from just about every […]
Modern Media, Unified communications
December 5, 2023
Via: No JitterMicrosoft’s flagship conference Ignite is worth paying attention to because the announcements at Ignite shape product roadmaps for the upcoming years; as such, analyzing the foundational Ignite announcements provides insight into how Microsoft Teams is likely to evolve. In conjunction […]
Modern Media, Unified communications
December 5, 2023
Via: No JitterCyberattacks continue to make headlines as hackers target an ever-growing number of organizations lacking comprehensive security measures. Particularly vulnerable to system intrusions are VoIP (Voice over IP) communications, responsible for converging data and voice traffic onto a common IP network. […]
Modern Media, Unified communications
December 4, 2023
Via: No JitterThere has been a lot of talk over the last 6 months about the effect that the sudden rise of Generative AI will have on contact centers. I think there is now a general consensus that this technology will have […]
Modern Media, Unified communications
December 4, 2023
Via: No JitterWhen was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or — let’s be real—to talk with […]
Modern Media, Unified communications
December 1, 2023
Via: No JitterWelcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: as part of its cloud contact center Harmony update, Operata launches its generative AI-powered Tenor AI; Nureva debuts its […]
Modern Media, Unified communications
November 30, 2023
Via: No JitterFor analysts, autumn is the busy season for industry events, and our cohort of BCStrategies experts has been regularly sharing reviews. Colleague Blair Pleasant shared her collective thoughts on her three most recent events, and now I’ll pick up where […]
Modern Media, Unified communications
November 29, 2023
Via: No JitterIt’s too early to declare the Metaverse dead. It’s obviously had some setbacks, but as we move towards the end of the year, recent announcements indicate the Metaverse, at least in terms of augmented reality (AR) and virtual reality (VR), […]
Modern Media, Unified communications
November 22, 2023
Via: No JitterSuppose we had a call center that nobody called? For well over a decade, companies have been trying to make that happen, first with those annoying “listen to the following menu because the options have changed” prompts, and then moving […]