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Category: Unified communications


Modern Media, Unified communications

AT&T and Cisco Announce New Version of Webex Go as a Boost to Mobility for the Modern Workforce

June 7, 2023

Via: No Jitter

At Cisco Live, AT&T and Cisco announced a new version of Webex Go in which corporate-liable AT&T phone plans can be easily integrated with Webex Calling plans to provide Webex users a single identity based on the mobile phone number […]


Modern Media, Unified communications

Harnessing Communication APIs and SDKs for more Powerful Apps

June 5, 2023

Via: No Jitter

In today’s fast-paced digital era, effective communication lies at the heart of successful business operations and customer engagement. To enable developers to seamlessly integrate communication functionalities into their applications, the advent of Communication APIs and SDKs has proven to be […]


Modern Media, Unified communications

How AI, Edge Computing, IoT and The Cloud are Drastically Reshaping Vehicle Fleet Management For Telecom Companies

June 2, 2023

Via: Telecom Ramblings

As telecom companies look to modernize their vehicles, the benefits of connected vehicles could make these technologies the new standard for fleet management. In fact, 86% of connected fleet operators already surveyed have reported a solid return on their investment […]


Modern Media, Unified communications

Bridging the Hybrid and Remote Work Divide

May 30, 2023

Via: No Jitter

Hybrid and remote work discussions have turned into a bit of a holy war in recent months with one side arguing for a return to the office, and the other arguing against. Recently, Microsoft executive Lucy Cooper went so far […]


Modern Media, Unified communications

No Jitter Roll: Creston Unveils Products for Hybrid Work; Ribbon Integrates with Zoom Phone

May 26, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Creston unveiled new products to improve hybrid collaboration and Ribbon extended its integration to Zoom Phone. Also, in contact […]


Modern Media, Unified communications

Hotdesking is Critical for Hybrid Office Success

May 24, 2023

Via: No Jitter

With half of pre-pandemic workers now remote and one in five reporting they don’t have an assigned workspace when they go to the office, hotdesking is quickly becoming the miracle tool of the hybrid office. As a concept, hotdesking is […]


Modern Media, Unified communications

Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform

May 19, 2023

Via: No Jitter

Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in […]


Modern Media, Unified communications

No Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with Disabilities

May 19, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Genesys introduces a new employee experience (EX) product, Webex and Voiceitt partner to make video meetings more accessible for […]


Modern Media, Unified communications

Six Technologies to Master for the Future of Communications Technologies

May 18, 2023

Via: No Jitter

Businesses are developing at a rapidly increasing pace. They are shrinking their real estate footprint and the hybrid workforce is becoming an accepted standard. The trend towards a borderless business is accelerating, where customers and employees can be anywhere in […]


Modern Media, Unified communications

When It Takes Two to Tango

May 16, 2023

Via: No Jitter

Work from home (WFH) spurred a revolution in collaboration, for sure. All revolutions come to an end, though, and for the collaborative vendors in general (and Microsoft and Zoom in particular) it’s time to face the collision between returning from […]


Modern Media, Unified communications

No Jitter Roll: RingCentral Plans Deeper Integration With Teams

May 12, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers a spate of AI-related products from Zendesk, Dialpad, Salesforce and ASAPP, RingCentral for Microsoft Teams 2.0, […]


Modern Media, Unified communications

eWeekly: Do You Really Want ChatGPT Talking to Your Customers?

May 11, 2023

Via: No Jitter

I rarely write about the contact center business, as my practice focuses on the other part of the enterprise communications infrastructure, the various systems our employees use to communicate among themselves and with the outside world. When it comes to […]


Modern Media, Unified communications

How Verizon Enables Scalable And Seamless Multi-Vendor SASE

May 10, 2023

Via: No Jitter

Digital businesses are more reliant on their networks than ever before. Technologies that enable digital transformation, such as IoT, mobility, and cloud, are all network-centric, and that has raised the bar on the value of the network. My research shows […]


Modern Media, Unified communications

SharpenCX Acquires Webtext

May 9, 2023

Via: No Jitter

SharpenCX, a unified contact center platform company, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution. With the acquisition, SharpenCX broadens its mission to offer innovative digital engagement options for on-premises contact centers, including webchat and […]


Modern Media, Unified communications

Five Ways Generative AI Will Change Collaboration

May 8, 2023

Via: No Jitter

At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit floor had a generative AI product or demonstration, and the topic permeated throughout panels and keynotes. Generative AI developments are happening […]


Modern Media, Unified communications

No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution

May 5, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers Zoom Phone’s expansion into India, contact center enhancements to the 8×8 XCaaS platform and the launch […]


Modern Media, Unified communications

Aviat Networks Announces Fiscal 2023 Third Quarter and Nine Month Financial Results; Increases Lower-End of Full Year Revenue Guidance

May 3, 2023

Via: PR Newswire

Aviat Networks, Inc. (“Aviat Networks,” “Aviat,” or the “Company”), (Nasdaq: AVNW), the leading expert in wireless transport solutions, today reported financial results for its fiscal 2023 third quarter ended March 31, 2023. Third Quarter Highlights Company executed on key long-term […]


Modern Media, Unified communications

Number of the Month: 39% of Pros Report Satisfaction with UCaaS Investments

May 1, 2023

Via: No Jitter

Welcome to Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from technology expense and asset management firm Tangoe, which found that only […]


Modern Media, Unified communications

Leading Cloud Communications Platforms Innovation Vectors: The Strategic Imperative

April 26, 2023

Via: No Jitter

A question on top of communications technology professionals’ minds is “How do we reinvigorate growth in the business communications market? What type of innovation can be monetized to justify R&D investments and catapult the industry into high-growth mode again?” Some […]


Modern Media, Unified communications

New 3D-Like Meetings, Courtesy of an Old Technology

April 25, 2023

Via: No Jitter

There is an internet myth that NASA spent millions of tax dollars on developing a space pen that could write in zero gravity. The Soviet Cosmonauts simply used pencils. While a Space Pen is actually a thoughtfully-designed product, the old […]