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Category: Unified communications


Modern Media, Unified communications

UC Industry Wakes Up to Frontline Moment

August 5, 2021

Via: No Jitter

As many organizations contemplate the mythical return to the office, and address the accompanying technology and workplace issues that it brings, it’s important to remember that the majority of workers never had the opportunity to work from home. Of course, […]


Modern Media, Unified communications

Vonage’s UCaaS + CCaaS Journey: CEO Reflects on Strategy

August 3, 2021

Via: No Jitter

Zoom’s plan to acquire Five9 continues to be analyzed from many angles, as highlighted in a host of articles, podcasts, and video blogs from industry analysts, summarized in this No Jitter article. Analysts have a broad view of the competitors […]


Modern Media, Unified communications

Virtual and Augmented Reality’s Ascension as Collaboration Tools

August 3, 2021

Via: No Jitter

Virtual reality (VR) has been plagued for decades now by a lack of understanding about the problem it’s supposed to solve. There have been at least a few hype cycles over the last few decades, none of which resulted in […]


Modern Media, Unified communications

Agent Experience: The New Battleground for CX

August 2, 2021

Via: No Jitter

I recently spoke with a prospective client to get a better understanding of their customer journeys. During the conversation, it became apparent that their agents had become hamstrung by out-of-date technology and processes, coupled with a lack of integration across […]


Modern Media, Unified communications

No Jitter Roll: UCaaS Edge Monitoring, Microsoft Teams Link Safety

July 30, 2021

Via: No Jitter

This week we share announcements around smart edge monitoring, a UCaaS-CCaaS partnership, safe link technology for Microsoft Teams, a virtual event platform update, a STIR/SHAKEN call authentication implementation, and Google Voice enhancements. Netscout Launches Smart Edge Monitoring Netscout, a cybersecurity, […]


Modern Media, Unified communications

Unpacking Zoom’s Plan to Acquire Five9

July 29, 2021

Via: No Jitter

It has just been over a week since we first heard that Zoom was going to dip its toes in the CCaaS market, acquiring Five9 in the process. With the news in the books, many inside and outside the communications […]


Modern Media, Unified communications

8×8 Updates XCaaS Platform with Eye on Hybrid Workforce

July 28, 2021

Via: No Jitter

8×8 this week revealed mobility, meeting, and voice integration enhancements for the XCaaS platform it introduced in May along with its “experience communications-as-a-service” vision of bringing UCaaS, CCaaS, and CPaaS together. As Blair Pleasant, president and principal analyst of COMMfusion, […]


Modern Media, Unified communications

3 Ways to Integrate Contact Center Functionality into Microsoft Teams

July 28, 2021

Via: No Jitter

Zoom’s decision to acquire CCaaS provider Five9, announced last week, has generated many conversations about the benefits of integrating the contact center with an organization’s unified communications platform. Writing for No Jitter, for example, my industry colleague, Robin Gareiss of […]


Modern Media, Unified communications

Examining the Management and Executive Usage Profile

July 27, 2021

Via: No Jitter

We are now at the sixth usage profile in our examination of enterprise communications requirements. So far, we have examined the usage profile for field sales and services roles, production roles, retail customer-facing roles, information processing roles, and collaboration roles. […]


Modern Media, Unified communications

The Rise of BYOC: Large Enterprises Shouldn’t Miss Out

July 27, 2021

Via: No Jitter

Over the last few years, Metrigy has tracked a rapid rise in the adoption of unified communications-as-a-service, or UCaaS, for short. According to our global “Workplace Collaboration: 2021-22” research study, more than 47% of the 476 participating companies are now […]