Top

Category: Unified communications


Modern Media, Unified communications

Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence

June 14, 2024

Via: No Jitter

Contact center agent coaching solutions powered by artificial intelligence (AI) offer a host of personalized, data-driven insights to improve performance. These platforms are also capable of providing feedback in real-time, assisting with everything from accelerated onboarding to on-the-call challenges. Unlike […]


Modern Media, Unified communications

Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry

June 13, 2024

Via: No Jitter

Last week, Zingly.ai emerged from stealth mode with its “Collaborative Customer Experience” (CCX) platform to rethink how businesses deal with customers. Industry veterans from Avaya, Five9, Glia, and Talkdesk are leading Zingly, whose platform merges generative AI (gen AI), digital […]


Modern Media, Unified communications

Do Something About AI—But Know What You’re Doing

May 31, 2024

Via: No Jitter

When we began planning our new Fall event, Enterprise Connect AI, we started from a few basic premises: AI is changing so fast that convening to talk about it once a year is not enough. We couldn’t say, last March, […]


Modern Media, Unified communications

To Communicate What Enterprise Communications Is, Start With the Name

May 28, 2024

Via: No Jitter

THE ENTERPRISE COMMS PARADOX I tell people that I work in enterprise communications, but no one really knows what that means. That’s fair, both enterprise and communications are subjective terms, and disagreements occur even among enterprise communications professionals. Communication technology […]


Modern Media, Unified communications

No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace

May 24, 2024

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: SIPPIO and Clerk Chat’s launch of their new text messaging solution for Teams, IBM and […]


Modern Media, Unified communications

The Future of VR in Enterprise Collaboration Isn’t Clear

May 22, 2024

Via: No Jitter

It’s been said many times that the virtual reality/augmented reality journey has been quite the roller coaster – and not necessarily one you’re experiencing while sitting at your desk and wearing a headset. I know that’s what it has felt […]


Modern Media, Unified communications

If AI Is the Answer, What Are the Right Questions to Ask?

May 17, 2024

Via: No Jitter

A former boss of mine had a recurring question he’d pose when we were trying to understand the impact of a particular story or trend: “If (fill in the blank) is the answer, what is the question?” It’s become easy […]


Modern Media, Unified communications

No Jitter Midroll: Avaya News out of Avaya Engage 2024

May 15, 2024

Via: No Jitter

In this week’s No Jitter Midroll (NJM), we catch up on some of the Avaya news out of Avaya Engage, including Calabrio’s latest integration with Avaya; Alvaria’s expanded partnership with Avaya; Afiniti’s eXperienceAI integration into the Avaya Experience Platform (AXP); […]


Modern Media, Unified communications

Avaya and RingCentral Expand Their Partnership

May 14, 2024

Via: No Jitter

This week, Avaya and the International Avaya Users Group (IAUG) are holding the annual Engage user event in Denver, CO. The conference brings Avaya stakeholders such as customers, resellers, partners, and anyone who wants to learn about the latest and […]


Modern Media, Unified communications

Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

May 13, 2024

Via: No Jitter

In Part 1 of this series, we provided an overview of how generative AI works and how LLMs are trained. In Part 2, we delivered an overview of the features in the UCaaS platforms and a deeper dive into two […]


Modern Media, Unified communications

Three Approaches the Enterprise Could Take in AI and Customer Experience Management

May 6, 2024

Via: No Jitter

Given how enterprises feel about the importance of customer experience management (CEM), and given the current obsession with AI, it’s no surprise that most enterprises say there’s a role for AI in CEM. The problem is that while over 90% […]


Modern Media, Unified communications

Getting Beyond the Hybrid Work Culture Wars

April 26, 2024

Via: No Jitter

The battle over return-to-office (RTO) appears to be dying down, at least at an overall cultural level. The number of public debate, pronouncements, and CEO threats seems markedly lower in 2024 than we saw last year. This is definitely a […]


Modern Media, Unified communications

Zoom Releases New AI-Powered Collaboration Platform—Zoom Workspace—Plus Other Updates and Enhancements

March 26, 2024

Via: No Jitter

At Enterprise Connect, Zoom made several announcements to bolster its workplace collaboration platform. Looking to incorporate AI into its product lineup, the company announced Zoom Workplace, an AI-powered collaboration platform, and expansions of its AI Companion to support teamwork. The […]


Modern Media, Unified communications

Cisco Announces New Devices Aimed at Enhancing Collaboration for Hybrid Workers

March 26, 2024

Via: No Jitter

As part of its Enterprise Connect 2024 (EC24) activities, Cisco announced several new devices that can aid companies in their quest to get people back in the office. The company also released the findings of a recent hybrid work study. […]


Modern Media, Unified communications

AI’s Impact on Contact Center Staffing – The Bittersweet Update

March 12, 2024

Via: No Jitter

One of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]


Modern Media, Unified communications

Workplace Collaboration Security Threats are Growing

February 29, 2024

Via: No Jitter

There’s no rest for the weary, especially those weary communication pros responsible for securing their workplace collaboration environments against internal and external threats. Today’s security landscape is one that is constantly evolving, at an ever-increasing pace, as new applications enter […]


Modern Media, Unified communications

Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions

February 28, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

February 22, 2024

Via: No Jitter

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]


Modern Media, Unified communications

Transforming Customer Service: The Evolving Landscape of UCaaS and CCaaS

February 22, 2024

Via: No Jitter

As many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large language models, it’s clear that AI will play a major […]


Modern Media, Unified communications

Your Guide to Piloting Microsoft Copilot

February 21, 2024

Via: No Jitter

In aviation the copilot, more formally the “first officer”, is the second in command to the captain, or pilot, of the aircraft. The copilot is not an apprentice; they are a fully trained professional pilot who shares the flying duties […]