Modern Media, Unified communications
March 12, 2024
Via: No JitterOne of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]
Modern Media, Unified communications
February 29, 2024
Via: No JitterThere’s no rest for the weary, especially those weary communication pros responsible for securing their workplace collaboration environments against internal and external threats. Today’s security landscape is one that is constantly evolving, at an ever-increasing pace, as new applications enter […]
Modern Media, Unified communications
February 28, 2024
Via: No JitterWelcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]
Modern Media, Unified communications
February 22, 2024
Via: No JitterIf you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]
Modern Media, Unified communications
February 22, 2024
Via: No JitterAs many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large language models, it’s clear that AI will play a major […]
Modern Media, Unified communications
February 21, 2024
Via: No JitterIn aviation the copilot, more formally the “first officer”, is the second in command to the captain, or pilot, of the aircraft. The copilot is not an apprentice; they are a fully trained professional pilot who shares the flying duties […]
Modern Media, Unified communications
February 21, 2024
Via: No JitterIn the first part of this series, we explored the critical capabilities of a modern contact center desktop and summarized the five main technology options — CCaaS built-in workspaces, specialized desktops, CRM applications, event-driven frameworks, and web development frameworks. In […]
Modern Media, Unified communications
February 20, 2024
Via: No JitterCisco recently hosted Cisco Live in Amsterdam, and as usual, the company made a lot of major announcements, many of which were covered in this post by Zeus Karavala. However, also as usual, there were many more announcements than those […]
Modern Media, Unified communications
February 16, 2024
Via: No JitterWelcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we highlight: The arrival of Slack AI and its initial capabilities; Otter.ai’s new Meeting GenAI product; four new generative […]
Modern Media, Unified communications
February 16, 2024
Via: No JitterWelcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]
Modern Media, Unified communications
February 15, 2024
Via: No JitterWelcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]
Modern Media, Unified communications
February 15, 2024
Via: No JitterThe typical office and workday are riddled with inefficiencies –– and that goes for nearly all industries. Employees often encounter challenges with outdated technology infrastructure, leading to slow processes and frustrating delays. Meanwhile, the lack of seamless collaboration tools is […]
Modern Media, Unified communications
February 12, 2024
Via: No JitterFor a glimpse at the future of enterprise video technologies, it can be a good idea to watch the journey of software engineers like Huipin Zhang. For years, Zhang has worked on the frontiers of video collaboration in the enterprise. […]
Modern Media, Unified communications
February 9, 2024
Via: No JitterThe Finalists for the Best of Enterprise Connect awards were announced today, and—no surprise—AI and CX dominate the list, with a thread of security also weaving its way through the nominees. Many of the finalist product announcements are under embargo […]
Modern Media, Unified communications
February 9, 2024
Via: No JitterIn the wake of the global pandemic, a profound shift has occurred in how we communicate and conduct business. With more of us equipped with video gear both in the office and at home, the prevalence of video communication and […]
Modern Media, Unified communications
February 8, 2024
Via: No JitterWelcome to the debut of the second series of No Jitter’s Conversations in Collaboration. In our initial series, we spoke to executives and thought leaders about generative AI, its impact on collaboration and the contact center, and the need to […]
Modern Media, Unified communications
February 8, 2024
Via: No JitterIt is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]
Modern Media, Unified communications
February 7, 2024
Via: No JitterLast November, Apple ended the “RCS on iPhone” debate by agreeing it would enable rich communication services (RCS) on iPhones “sometime next year.” That issue still confuses many iPhone users, so I will clarify it below, but more importantly, Apple’s […]
Modern Media, Unified communications
February 6, 2024
Via: No JitterAs a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]
Modern Media, Unified communications
February 6, 2024
Via: No JitterThe EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and […]