Category: Unified communications

June 7, 2023

At Cisco Live, AT&T and Cisco announced a new version of Webex Go in which corporate-liable AT&T phone plans can be easily integrated with Webex Calling plans to provide Webex users a single identity based on the mobile phone number […]

June 5, 2023

In today’s fast-paced digital era, effective communication lies at the heart of successful business operations and customer engagement. To enable developers to seamlessly integrate communication functionalities into their applications, the advent of Communication APIs and SDKs has proven to be […]

June 2, 2023

As telecom companies look to modernize their vehicles, the benefits of connected vehicles could make these technologies the new standard for fleet management. In fact, 86% of connected fleet operators already surveyed have reported a solid return on their investment […]

May 30, 2023

Hybrid and remote work discussions have turned into a bit of a holy war in recent months with one side arguing for a return to the office, and the other arguing against. Recently, Microsoft executive Lucy Cooper went so far […]

May 26, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Creston unveiled new products to improve hybrid collaboration and Ribbon extended its integration to Zoom Phone. Also, in contact […]

May 24, 2023

With half of pre-pandemic workers now remote and one in five reporting they don’t have an assigned workspace when they go to the office, hotdesking is quickly becoming the miracle tool of the hybrid office. As a concept, hotdesking is […]

May 19, 2023

Zoom this week announced a partnership with artificial intelligence system developer Anthropic. As part of the partnership, Zoom will invest in Anthropic and collaborate with the company to improve Zoom’s use of AI. The exact amount Zoom Ventures invested in […]

May 19, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Genesys introduces a new employee experience (EX) product, Webex and Voiceitt partner to make video meetings more accessible for […]

May 18, 2023

Businesses are developing at a rapidly increasing pace. They are shrinking their real estate footprint and the hybrid workforce is becoming an accepted standard. The trend towards a borderless business is accelerating, where customers and employees can be anywhere in […]

May 16, 2023

Work from home (WFH) spurred a revolution in collaboration, for sure. All revolutions come to an end, though, and for the collaborative vendors in general (and Microsoft and Zoom in particular) it’s time to face the collision between returning from […]

May 12, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers a spate of AI-related products from Zendesk, Dialpad, Salesforce and ASAPP, RingCentral for Microsoft Teams 2.0, […]

May 11, 2023

I rarely write about the contact center business, as my practice focuses on the other part of the enterprise communications infrastructure, the various systems our employees use to communicate among themselves and with the outside world. When it comes to […]

May 10, 2023

Digital businesses are more reliant on their networks than ever before. Technologies that enable digital transformation, such as IoT, mobility, and cloud, are all network-centric, and that has raised the bar on the value of the network. My research shows […]

May 9, 2023

SharpenCX, a unified contact center platform company, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution. With the acquisition, SharpenCX broadens its mission to offer innovative digital engagement options for on-premises contact centers, including webchat and […]

May 8, 2023

At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit floor had a generative AI product or demonstration, and the topic permeated throughout panels and keynotes. Generative AI developments are happening […]

May 5, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers Zoom Phone’s expansion into India, contact center enhancements to the 8×8 XCaaS platform and the launch […]

May 3, 2023

Aviat Networks, Inc. (“Aviat Networks,” “Aviat,” or the “Company”), (Nasdaq: AVNW), the leading expert in wireless transport solutions, today reported financial results for its fiscal 2023 third quarter ended March 31, 2023. Third Quarter Highlights Company executed on key long-term […]

May 1, 2023

Welcome to Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from technology expense and asset management firm Tangoe, which found that only […]

April 26, 2023

A question on top of communications technology professionals’ minds is “How do we reinvigorate growth in the business communications market? What type of innovation can be monetized to justify R&D investments and catapult the industry into high-growth mode again?” Some […]

April 25, 2023

There is an internet myth that NASA spent millions of tax dollars on developing a space pen that could write in zero gravity. The Soviet Cosmonauts simply used pencils. While a Space Pen is actually a thoughtfully-designed product, the old […]