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Category: Unified communications


Modern Media, Unified communications

Zoom Shares September 2022 Update; Dialpad Adds AI Agent Tools

September 30, 2022

Via: No Jitter

Welcome to the No Jitter Roll, the regular round-up of news about the communications and collaboration industry. Today, we’re recapping Zoom’s September, looking at AI-based contact center capabilities from Dialpad, and wrapping up with a co-browsing feature for GoTo’s contact […]


Modern Media, Unified communications

Room Videoconferencing: Interoperability, User Training Remain Key

September 30, 2022

Via: No Jitter

It was a simple comment entered into the chat window for one of the sessions in this week’s Enterprise Connect digital event. The session was about meeting room video interoperability, and the comment from an IT person summed up the […]


Modern Media, Unified communications

Delivering World-Class CX: Where Does Your Enterprise Stand?

September 29, 2022

Via: No Jitter

As enterprises look to stay ahead of customer demands, many organizations have not only stressed the importance of providing customer service at every level of their business, but they have invested heavily in technology to create a more seamless customer […]


Modern Media, Unified communications

Inventories Can Ease the Pain for Communications Infrastructure Pros

September 28, 2022

Via: No Jitter

In the current sort-of post-COVID environment, we see a lot of mergers and acquisitions occur. Having spent quite a bit of my consulting career working with clients who were either merging or acquiring/divesting, I’ve seen my fair share of great […]


Modern Media, Unified communications

Avaya’s Troubles Illustrate the Perils of Change

September 26, 2022

Via: No Jitter

“How are the mighty fallen” is a fairly famous quote and, sadly, one that seems pretty accurate for Avaya. The former giant of unified communications (UC) may now be facing major problems, and the big question is what that means […]


Modern Media, Unified communications

Salesforce, Slack Just Changed Team Messaging

September 26, 2022

Via: No Jitter

Last week at Dreamforce, Slack announced a new feature called Slack Canvas. It provides a surface where teams can curate, organize, and share information. Canvas makes it easier to leverage information contained within Slack conversations. It can organize files, messages, […]


Modern Media, Unified communications

Bandwidth, Microsoft Partner on Native Teams SMS

September 22, 2022

Via: No Jitter

Earlier this month, cloud communications provider Bandwidth announced its new Send-To product. The native messaging app works with both Microsoft Teams Direct Routing and Operator Connect and enables users to send SMS texts directly in Microsoft Teams instead of having […]


Modern Media, Unified communications

Vonage AI Studio – Have They Cracked the Code with AI?

September 21, 2022

Via: No Jitter

The cloud communications space continues to be crowded and noisy, and even the established players are having difficulty breaking through to get anyone’s attention for at least 10 seconds. These days, 10 seconds of attention is actually a big deal; […]


Modern Media, Unified communications

Port Is a Four-Letter Word

September 19, 2022

Via: No Jitter

Local number portability (LNP) has been around since the mid-nineties and is now the mainstay of both wireless and wireline providers. Direct Inward Dialing numbers (DID) are now “owned” by the end user, so to speak. The end user may […]


Modern Media, Unified communications

Complicating Cloud Communications: What Comes Next?

September 16, 2022

Via: No Jitter

Every technology trend winds up being more complicated than it seemed when starting out. Increasingly, I think that’s where things are heading for cloud communications. Don’t get me wrong; communications platforms are experiencing a massive shift from on-premises models to […]


Modern Media, Unified communications

What’s Next for Nvidia Maxine?

September 16, 2022

Via: No Jitter

Next week, GPU market leader Nvidia is holding its GPU Technology Conference (GTC), which is one of my favorite fall shows. The company always does a nice job of showcasing advancements in accelerated computing, with artificial intelligence (AI) being one […]


Modern Media, Unified communications

Zoom Phone Local Survivability: Zoom Phone’s Hybrid Moment

September 13, 2022

Via: No Jitter

There’s a lot of talk about hybrid work these days, but most of these conversations focus on where employees work. Deployment models are another aspect of hybrid work, and those have to do where the servers reside. Hybrid deployments that […]


Modern Media, Unified communications

Meeting Equity Starts With Better Network Connectivity

September 12, 2022

Via: No Jitter

Meeting equity is an umbrella term that covers human behaviors, the physical spaces where people meet, and the technological tools which help participants meet and connect. Gabi Shriki, senior vice president, and head of audiovisual (A/V) business, Valens, recently observed […]


Modern Media, Unified communications

3 IT Topics Taking Shape for Enterprise Connect 2023

September 9, 2022

Via: No Jitter

The Enterprise Connect program committee has been busy over the summer, and with Labor Day now behind us, our Orlando, Fla., 2023 conference program is pretty well developed. Breakout sessions and other program elements are sketched out, and I’m excited […]


Modern Media, Unified communications

What Makes a Successful Transition to VoIP

September 8, 2022

Via: No Jitter

Many organizations are investing in new communications platforms to provide greater flexibility for their staff and the people they serve. In many cases, these transitions can lead to added costs and potential delays. To avoid unpleasant surprises, organizations have often […]


Modern Media, Unified communications

What Are Contact Center Business Decision-Makers Thinking?

September 7, 2022

Via: No Jitter

In an effort to understand what today’s business decision-makers are thinking about regarding customer service, contact center technologies, employee retention, and the changing contact center environment, Five9 partnered with Zogby Analytics to survey business decision-makers about the state of customer […]


Modern Media, Unified communications

Take a Tour of a Modern 911 Central Dispatch Facility

August 31, 2022

Via: No Jitter

In North America, we take for granted the convenience and availability of our first responders. I recently had the privilege to tour the Johnson County Central Dispatch (JCCD), the primary Public Safety Answering Point (PSAP) in Johnson County, Missouri, and […]


Modern Media, Unified communications

Contact Center as a Service (CCaaS) Market to Reach $19.8 Bn, Globally, by 2031 at 16.8% CAGR: Allied Market Research

August 31, 2022

Via: PR Newswire

Allied Market Research recently published a report, titled, “Contact Center as a Service (CCaaS) Market by Offerings (Solutions, Services), by Organization Size (Large Enterprise, SME’s), by End Use Verticals (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare, Others): Global […]


Modern Media, Unified communications

The Convergence and Evolution of Enterprise Calling

August 29, 2022

Via: No Jitter

Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. […]


Modern Media, Unified communications

Microsoft Adds Teams Calling for App Development; Zoom Shares Updates

August 26, 2022

Via: No Jitter

Welcome to the No Jitter Roll, the regular round-up of news about the communications and collaboration industry. In today’s edition, we cover a pair of announcements from Microsoft – one on new developer capabilities for Teams calling and another on […]