Category: Unified communications

September 30, 2022

Welcome to the No Jitter Roll, the regular round-up of news about the communications and collaboration industry. Today, we’re recapping Zoom’s September, looking at AI-based contact center capabilities from Dialpad, and wrapping up with a co-browsing feature for GoTo’s contact […]

September 30, 2022

It was a simple comment entered into the chat window for one of the sessions in this week’s Enterprise Connect digital event. The session was about meeting room video interoperability, and the comment from an IT person summed up the […]

September 29, 2022

As enterprises look to stay ahead of customer demands, many organizations have not only stressed the importance of providing customer service at every level of their business, but they have invested heavily in technology to create a more seamless customer […]

September 28, 2022

In the current sort-of post-COVID environment, we see a lot of mergers and acquisitions occur. Having spent quite a bit of my consulting career working with clients who were either merging or acquiring/divesting, I’ve seen my fair share of great […]

September 26, 2022

“How are the mighty fallen” is a fairly famous quote and, sadly, one that seems pretty accurate for Avaya. The former giant of unified communications (UC) may now be facing major problems, and the big question is what that means […]

September 26, 2022

Last week at Dreamforce, Slack announced a new feature called Slack Canvas. It provides a surface where teams can curate, organize, and share information. Canvas makes it easier to leverage information contained within Slack conversations. It can organize files, messages, […]

September 22, 2022

Earlier this month, cloud communications provider Bandwidth announced its new Send-To product. The native messaging app works with both Microsoft Teams Direct Routing and Operator Connect and enables users to send SMS texts directly in Microsoft Teams instead of having […]

September 21, 2022

The cloud communications space continues to be crowded and noisy, and even the established players are having difficulty breaking through to get anyone’s attention for at least 10 seconds. These days, 10 seconds of attention is actually a big deal; […]

September 19, 2022

Local number portability (LNP) has been around since the mid-nineties and is now the mainstay of both wireless and wireline providers. Direct Inward Dialing numbers (DID) are now “owned” by the end user, so to speak. The end user may […]

September 16, 2022

Every technology trend winds up being more complicated than it seemed when starting out. Increasingly, I think that’s where things are heading for cloud communications. Don’t get me wrong; communications platforms are experiencing a massive shift from on-premises models to […]

September 16, 2022

Next week, GPU market leader Nvidia is holding its GPU Technology Conference (GTC), which is one of my favorite fall shows. The company always does a nice job of showcasing advancements in accelerated computing, with artificial intelligence (AI) being one […]

September 13, 2022

There’s a lot of talk about hybrid work these days, but most of these conversations focus on where employees work. Deployment models are another aspect of hybrid work, and those have to do where the servers reside. Hybrid deployments that […]

September 12, 2022

Meeting equity is an umbrella term that covers human behaviors, the physical spaces where people meet, and the technological tools which help participants meet and connect. Gabi Shriki, senior vice president, and head of audiovisual (A/V) business, Valens, recently observed […]

September 9, 2022

The Enterprise Connect program committee has been busy over the summer, and with Labor Day now behind us, our Orlando, Fla., 2023 conference program is pretty well developed. Breakout sessions and other program elements are sketched out, and I’m excited […]

September 8, 2022

Many organizations are investing in new communications platforms to provide greater flexibility for their staff and the people they serve. In many cases, these transitions can lead to added costs and potential delays. To avoid unpleasant surprises, organizations have often […]

September 7, 2022

In an effort to understand what today’s business decision-makers are thinking about regarding customer service, contact center technologies, employee retention, and the changing contact center environment, Five9 partnered with Zogby Analytics to survey business decision-makers about the state of customer […]

August 31, 2022

In North America, we take for granted the convenience and availability of our first responders. I recently had the privilege to tour the Johnson County Central Dispatch (JCCD), the primary Public Safety Answering Point (PSAP) in Johnson County, Missouri, and […]

August 31, 2022

Allied Market Research recently published a report, titled, “Contact Center as a Service (CCaaS) Market by Offerings (Solutions, Services), by Organization Size (Large Enterprise, SME’s), by End Use Verticals (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare, Others): Global […]

August 29, 2022

Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. […]

August 26, 2022

Welcome to the No Jitter Roll, the regular round-up of news about the communications and collaboration industry. In today’s edition, we cover a pair of announcements from Microsoft – one on new developer capabilities for Teams calling and another on […]