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Category: Unified communications


Modern Media, Unified communications

AI’s Impact on Contact Center Staffing – The Bittersweet Update

March 12, 2024

Via: No Jitter

One of the biggest selling points of artificial intelligence (AI) is cost savings—and that savings involves automating functions that humans previously handled. In the contact center, AI cost savings translates into compensation reduction, as agents become more efficient with interactions […]


Modern Media, Unified communications

Workplace Collaboration Security Threats are Growing

February 29, 2024

Via: No Jitter

There’s no rest for the weary, especially those weary communication pros responsible for securing their workplace collaboration environments against internal and external threats. Today’s security landscape is one that is constantly evolving, at an ever-increasing pace, as new applications enter […]


Modern Media, Unified communications

Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions

February 28, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

February 22, 2024

Via: No Jitter

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]


Modern Media, Unified communications

Transforming Customer Service: The Evolving Landscape of UCaaS and CCaaS

February 22, 2024

Via: No Jitter

As many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large language models, it’s clear that AI will play a major […]


Modern Media, Unified communications

Your Guide to Piloting Microsoft Copilot

February 21, 2024

Via: No Jitter

In aviation the copilot, more formally the “first officer”, is the second in command to the captain, or pilot, of the aircraft. The copilot is not an apprentice; they are a fully trained professional pilot who shares the flying duties […]


Modern Media, Unified communications

Making Sense of Your Contact Center Workspace Options

February 21, 2024

Via: No Jitter

In the first part of this series, we explored the critical capabilities of a modern contact center desktop and summarized the five main technology options — CCaaS built-in workspaces, specialized desktops, CRM applications, event-driven frameworks, and web development frameworks. In […]


Modern Media, Unified communications

More Webex News from Cisco Live

February 20, 2024

Via: No Jitter

Cisco recently hosted Cisco Live in Amsterdam, and as usual, the company made a lot of major announcements, many of which were covered in this post by Zeus Karavala. However, also as usual, there were many more announcements than those […]


Modern Media, Unified communications

No Jitter Roll: AI News from Slack, Otter.ai, Medallia and Conversica

February 16, 2024

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, we highlight: The arrival of Slack AI and its initial capabilities; Otter.ai’s new Meeting GenAI product; four new generative […]


Modern Media, Unified communications

Assessing Gen AI’s Impact in the Contact Center, Part 2

February 16, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

Assessing Gen AI’s Impact in the Contact Center, Part 1

February 15, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

The Frictionless Work Experience: AI and WEX Apps

February 15, 2024

Via: No Jitter

The typical office and workday are riddled with inefficiencies –– and that goes for nearly all industries. Employees often encounter challenges with outdated technology infrastructure, leading to slow processes and frustrating delays. Meanwhile, the lack of seamless collaboration tools is […]


Modern Media, Unified communications

How AI May Be Creating the Future of Video

February 12, 2024

Via: No Jitter

For a glimpse at the future of enterprise video technologies, it can be a good idea to watch the journey of software engineers like Huipin Zhang. For years, Zhang has worked on the frontiers of video collaboration in the enterprise. […]


Modern Media, Unified communications

AI and CX Lead the Way for Best of Enterprise Connect

February 9, 2024

Via: No Jitter

The Finalists for the Best of Enterprise Connect awards were announced today, and—no surprise—AI and CX dominate the list, with a thread of security also weaving its way through the nominees. Many of the finalist product announcements are under embargo […]


Modern Media, Unified communications

Efficient Business Video Creation: The Pre-Stream Checklist

February 9, 2024

Via: No Jitter

In the wake of the global pandemic, a profound shift has occurred in how we communicate and conduct business. With more of us equipped with video gear both in the office and at home, the prevalence of video communication and […]


Modern Media, Unified communications

Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data

February 8, 2024

Via: No Jitter

Welcome to the debut of the second series of No Jitter’s Conversations in Collaboration. In our initial series, we spoke to executives and thought leaders about generative AI, its impact on collaboration and the contact center, and the need to […]


Modern Media, Unified communications

Performance Coaching: Transforming Quality Assurance

February 8, 2024

Via: No Jitter

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]


Modern Media, Unified communications

Beeper: The Killer Tech of 2023?

February 7, 2024

Via: No Jitter

Last November, Apple ended the “RCS on iPhone” debate by agreeing it would enable rich communication services (RCS) on iPhones “sometime next year.” That issue still confuses many iPhone users, so I will clarify it below, but more importantly, Apple’s […]


Modern Media, Unified communications

How Gen AI Will Transform UC Application Management

February 6, 2024

Via: No Jitter

As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]


Modern Media, Unified communications

Sustainability and Artificial Intelligence highlight Webex Innovation at Cisco Live EMEA 2024

February 6, 2024

Via: No Jitter

The EMEA flavor of Cisco Live is being held in Amsterdam this week (Feb. 5-9, 2024). Although much smaller than the global event held in the U.S. in June, the show typically carries a flurry of news surrounding innovation, and […]