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Category: Unified communications


Modern Media, Unified communications

Invoca Implements Conversational AI for Healthcare Providers

May 20, 2022

Via: No Jitter

Shortly after presenting its AI-powered conversational intelligence platform to judges at Enterprise Connect’s Innovation Showcase in March, Invoca launched a no-code integration library with new Google Analytics 4, Meta Conversions API, and Slack integrations. The company also recently announced Multi-Location […]


Modern Media, Unified communications

Zoom, Miro Encourage Tasks Within Collaboration Platforms

May 20, 2022

Via: No Jitter

Welcome to the May 20, 2022, edition of the No Jitter Roll, our regular round-up of news in the communication and collaboration space. Today: two vendor announcements demonstrate collaboration platforms’ growing ability to let participants complete task workflows without leaving […]


Modern Media, Unified communications

What to Expect at NICE’s Interactions Live 2022 Event

May 19, 2022

Via: No Jitter

NICE Interactions 2022 is set to take place from May 24-25, and by the contact center providers’ estimates — it’s going to be the biggest one yet. Last year, NICE reported over 20,000 attendees at Interactions 21, and it has […]


Modern Media, Unified communications

Deliver Frictionless CX for Today’s On-the-Go Consumers

May 18, 2022

Via: No Jitter

To imagine truly “friction-free” customer experiences (CX), think about the delight and awe we have while watching athletes perform amazing feats, defying gravity, and breaking new records for speed and precision. They make it look effortless. Now, imagine speed and […]


Modern Media, Unified communications

Are On-Prem Phone Systems Actually Dead?

May 18, 2022

Via: No Jitter

“Reports of my death have been greatly exaggerated.” –Mark Twain There seems to be an assumption in the unified communications and collaboration industry that premise-based phone systems are a thing of the past. It is certainly true that many organizations […]


Modern Media, Unified communications

Invest in Authentication: Protect Your Contact Center and CX

May 13, 2022

Via: No Jitter

Security solutions vendor Pindrop last month released its 2022 Voice Intelligent and Security Report. According to Pindrop’s controlled study, 42% of customers are satisfied with the identification process required to access accounts via phone call with customer service, while 52% […]


Modern Media, Unified communications

Contact Center Decisions Reach the Highest Levels

May 13, 2022

Via: No Jitter

The stakes are high when it comes to improving customer experience (CX), and we’ve seen more evidence lately that IT and technology are more critical to CX success than ever. For example, Home Depot recently announced that its CIO, Matt […]


Modern Media, Unified communications

5 Ways AI is Disrupting Contact Centers

May 10, 2022

Via: No Jitter

For a painfully long time, business leaders treated contact centers as cost centers. They assumed customer service was inherently unprofitable and squashed costs wherever possible. But the days of the cost center as a contact center are coming to a […]


Modern Media, Unified communications

Video Fatigue? Not So Much

May 6, 2022

Via: No Jitter

The Pew Research Center is out with survey results that should cheer all of the video hardware and software players in the enterprise communications market: Video fatigue may not be as common as you think. A caveat at the beginning: […]


Modern Media, Unified communications

How AI is Impacting Communication, Collaboration and Workflows in the Healthcare Market

May 4, 2022

Via: No Jitter

As a technology analyst, I have been closely following the ever-changing world of collaboration, with a particular focus on how AI is transforming every aspect of how we communicate and get work done. Most of the attention in this space […]