Category: Unified communications

January 30, 2023

Earlier this month, Verizon became the first U.S. operator to launch Microsoft Teams Phone Mobile. It is a new service that integrates an organization’s mobile devices with Microsoft Teams. This is a fairly significant launch, and it should stimulate interest […]

January 27, 2023

For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, thus enabling companies to create seamless […]

January 24, 2023

Cloud-based conferencing and collaboration technologies continued to lead the unified communications and collaboration (UC&C) market in 2022, building on the momentum they acquired during the pandemic. Omdia expects the UC&C market — telephony-enabled unified communications as a service (UCaaS), collaborative […]

January 20, 2023

As the U.S. economic picture started to turn cloudier last year, a particular belief strengthened: any contraction in the job market would give corporate leaders the leverage they needed to impose return-to-office (RTO) mandates on even the most reluctant workers. […]

January 20, 2023

As the unified communications-as-a-service (UCaaS) market matures and fewer on-premises deployments are available to convert to cloud solutions, competition rapidly intensifies, and providers eagerly seek to encroach on each other’s installed bases. Also, due to varying provider strategies and ability […]

January 18, 2023

This is the time of year when we traditionally look ahead to what’s coming next. Given that, and given the holiday season that’s upon us, I think it’s fitting to open with a question, phrased in Latin. “Quo Vadis” means […]

January 17, 2023

According to Gartner Research, enterprise technology spending in 2023 is forecast to grow at least 5% — but not all technology spending is equal. After a few years when organizations were spending big money to launch, upgrade or expand their […]

January 13, 2023

For the past few years, we’ve had a category in our Best of Enterprise Connect awards for “Most Innovative Use of AI.” With our industry—and indeed the culture—focused on AI as never before, it’ll be fascinating to see what kind […]

January 13, 2023

Verint announced today that it has acquired Qudini, a provider of appointment scheduling solutions. Qudini is privately held and based in the U.K. The company has approximately 20 employees who will be joining Verint, including CEO Imogen Wethered. Terms of […]

January 12, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. In our second edition of 2023, Verizon expands customer options with new tools for its virtual contact center, and Windstream bolsters […]

January 11, 2023

Every Unified Communications as a Service (UCaaS) pro knows what collaboration means. For modern enterprise collaboration, there are three essential tools: telephony, messaging, and meetings. There are some feature variants within these tools, with AI-powered features and whiteboards, but telephony, […]

January 10, 2023

The Consumer Electronics Show (CES) just concluded and it raged back to life this year after the pandemic. This year’s CES illustrated how difficult it is for companies to be seen and heard trying to shout above all the noise […]

January 3, 2023

Happy New Year! As I contemplate what 2023 portends from a contact center and customer experience perspective, reflecting on the highlights of 2022 is in order. In the past twelve months, three industry developments occurred that will shape how vendors […]

January 3, 2023

Business leaders are wise to the importance of customer satisfaction, and it shows in their 2023 spending plans. More companies plan to increase their spending on customer engagement technologies than any other technology segment measured in Metrigy’s 2023 Technology Spending […]

December 30, 2022

Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. […]

December 30, 2022

We revisited the year in No Jitter Roll, and there was so much news that we’ve broken it up into two recaps. Review the back half of the year in new collaborative platform features, call center updates, and innovations in […]

December 29, 2022

IT professionals who are migrating contact centers from on-prem to the cloud have a series of weighty decisions to make, from determining the best contact-center-as-a-service (CCaaS) product to preparing for the migration itself. If they don’t do this prep work, […]

December 27, 2022

There are a handful of stories in the unified communication and collaboration space that stand out in 2022, with Microsoft Teams’ expanded calling capabilities being front and center. It’s a story that starts in 2021 and picked up momentum in […]

December 26, 2022

Going by the classic definition of a recession — two consecutive quarters of negative GDP growth — the U.S. is now in a recession. Recessions typically necessitate a re-evaluation of spending and growth plans, and in years past, it meant […]

December 23, 2022

Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications technology and IP optical networking solutions to many of the world’s largest service providers, enterprises, and critical infrastructure operators to modernize and protect their networks, today announced that […]