Category: Unified communications

December 1, 2021

Zoom closed out November 2021 with a host of updates to its suite of products, including Zoom Meetings, Phone, Events, and added a new feature to automatically download Zoom client updates. For Zoom Meetings, the company revealed: Presentation slide controls: […]

December 1, 2021

This morning, 8×8 announced it was acquiring Fuze for $250 million, paid with a half-cash and half-stock option. Rumored to be for sale for several years, Fuze finds a home with this purchase. The purchase price seems very modest considering […]

November 30, 2021

Over the past eight months, I’ve defined eight usage profiles in a series of articles to guide your communications strategies, planning, investments, and operations. These include field sales and services, production, retail customer-facing, information processing, collaboration, management and executive, and […]

November 24, 2021

The age of cloud communications has arrived. Metrigy’s data shows that more than 47% of companies now use unified communications-as-a-service (UCaaS) for all or some of their calling, meeting, and messaging needs. Among those still on-premises, more than one-quarter plan […]

November 23, 2021

As businesses search for ways to stay better connected to their customers and deliver frictionless digital interactions, rich messaging channels are increasingly in the spotlight. Over the last 12-24 months, there have been new features released, the testing of different […]

November 22, 2021

Telephony technology continues to iterate, yet voice remains foundational for conversations and provides immeasurable value to businesses by making communications clear and efficient. This remains as true today with the advent of voice over Internet protocol (VoIP) and mobility, as […]

November 22, 2021

Early today, we learned that Ericsson entered into an agreement to acquire Vonage. Ericsson and the Vonage board agreed on a purchase price of $21 U.S. per share, paid in cash, with an approximate total evaluation of about $6.2 billion. […]

November 18, 2021

In the communications space, cloud migration begins with telephony. Telephony is so fundamental to how work gets done, and with premises-based phone systems being so reliable for so long, it’s easy to see why IT leaders may resist modernizing telephony […]

November 15, 2021

For the past twenty or so years, the business communications narrative can be summarized in one word: cloud. It’s not just comms; it’s IT in general, including most applications and infrastructure. However, cloud exceptions exist, such as enterprise contact centers, […]

November 12, 2021

This week, we share contact-center related announcements from the Nvidia AI conference, GTC 2021, Workplace from Meta unveils two integrations with Microsoft Teams, and Tollring integrates analytics with Webex Calling. Segra also upgrades its hosted voice with Webex unified communications […]