Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Salesforce improved the Einstein 1 Platform’s access to different types of data and announced that its Unlimited Edition+ packages are now available. Sprinkler added generative AI to its conversational bots; Helpshift added generative AI functionality and brought multilingual capabilities to its solution; Zenarate added generative AI features to its agent coaching platform; Vyopta integrated with Zoom’s quality of service API. Finally, Vlad Shmunis returned as CEO of RingCentral.
