Although 2023 may have been dominated by a deluge of generative AI product announcements, the year also witnessed big news regarding Avaya, the overall move toward cloud-based platforms and the increasing emphasis on employee experience.
BIG STORY #1: AVAYA NEWS MADE HEADLINES
After a rocky end to 2022, in February 2023 Avaya entered into Chapter 11 bankruptcy. In early March 2023, NJ contributor Stephen Leaden authored an article targeted at Avaya users which offered practical steps to weathering any potential operational challenges an extended Avaya restructuring process might take. As it turned out, Avaya exited from Chapter 11 in early May 2023.
