The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and hype—around generative AI in the last year-plus, there’s certainly every reason to expect a bumper crop of new AI releases to grace the show floor at this year’s EC the week of March 25 in Orlando. So it’s exciting to think about what sorts of AI innovations we’ll see when the Best of EC entries close and the judging begins on January 26.
