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Visual Engagement: The Missed Opportunity of Digital Customer Service

December 4, 2023

Via: No Jitter

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or — let’s be real—to talk with someone on a different level of the same house?

Video is a way of life, and it’s incredibly convenient. At work, a quick click gets us on a Zoom, Webex, or Dialpad meeting, for example. In our personal lives, a few clicks on a mobile device can get us on FaceTime or another visual service.

But what about when consumers want to interact with a company they do business with?

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