As part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these trends include the apparent confluence of unified communications as a service (UCaaS) and contact center as a service (CCaaS) as exemplified by news from Avaya, along with other announcements from providers like RingCentral, Zoom, Cisco Webex.
