Tag: Salesforce

December 15, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Salesforce improved the Einstein 1 Platform’s access to different types of data and announced that its Unlimited Edition+ packages […]

August 11, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights Slack’s redesign around productivity improvements, SIPPIO’s new platform that brings PSTN calling to Microsoft Teams, Streem’s AR-powered […]

August 2, 2023

Slack today unveiled a new native Slack experience, Slack Elevate, which integrates into Sales Cloud data at multiple touchpoints, enabling sales teams to drive better decision-making and making communications more intuitive. This development is a good move by Slack because […]

June 16, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights Salesforce’s AI Cloud solution that incorporates generative AI across its portfolio; product news from Verint which includes […]

December 16, 2022

Welcome to the No Jitter Roll, the regular round-up of news dedicated to the communications and collaboration industry. In this week’s edition, we explore some new whiteboarding capabilities for Microsoft Teams Rooms, a Salesforce integration for Zoom Team Chat, plus […]

September 26, 2022

Last week at Dreamforce, Slack announced a new feature called Slack Canvas. It provides a surface where teams can curate, organize, and share information. Canvas makes it easier to leverage information contained within Slack conversations. It can organize files, messages, […]

June 3, 2022

Welcome to the June 3, 2022, edition of the No Jitter Roll, our regular round-up of news in the communication and collaboration space. Today, we share news on an integration between a contact center service and a CRM, an initiative […]

May 23, 2022

As the infrastructure world continues to ramp up its buildout at the edge and into the last mile in support of 5G and other new technologies, the problems of scale just get harder. More sites, more truck rolls, more supply […]

May 20, 2022

Shortly after presenting its AI-powered conversational intelligence platform to judges at Enterprise Connect’s Innovation Showcase in March, Invoca launched a no-code integration library with new Google Analytics 4, Meta Conversions API, and Slack integrations. The company also recently announced Multi-Location […]

May 3, 2022

Salesforce held its first in-person industry analyst summit in over three years last week at Salesforce Tower in San Francisco. Salesforce had transitioned to virtual analyst forums at the start of the pandemic in 2020, and held 12 virtual forums […]

November 2, 2021

The term Great Resignation came into common business parlance in September 2021, when the Harvard Business Review published an article analyzing the causes and strategies to combat the stark fact that millions of Americans were quitting their jobs, four million […]

October 12, 2021

According to Forbes, the contact center market has a total addressable market of $24 billion per annum and growing. It’s no wonder then that everyone wants a piece of this market, the majority of which has yet to migrate to […]

September 22, 2021

As expected, Salesforce prominently featured its newly acquired Slack platform at its Dreamforce event this week, revealing more of its progress on bringing Slack into its platform and shared updates to the collaboration hub. Slack Adds Another Asynchronous Feature On […]

September 9, 2021

Salesforce today announced it is adding new AI-powered automation and digital channel innovations to Service Cloud 360. Salesforce’s annual user and partner event, Dreamforce, is being held virtually in two weeks — with its kaleidoscope of product, service, and partner […]

August 24, 2021

Slack has been the topic of many No Jitter posts since its launch in 2013. The first, “Will Unified Communications be Eaten by Messaging?,” in January 2015, foreshadowed the revolutionary potential of corporate messaging. But as a contact center analyst, […]

August 16, 2021

When members of ClassPass, a service that provides access to all things fitness-related, want to get a workout in, they can go to any associated gym or studio, all over the world—perfect for frequent travelers or people who like to […]

July 9, 2021

This week we share announcements around team collaboration and videoconferencing platform updates, meeting room A/V solutions, and messaging channel support. Microsoft Teams: Salesforce App GA, Smaller Together Mode Microsoft this week shared several announcements around integrations and a virtual meeting […]

July 2, 2021

This week we share announcements around Salesforce Service Cloud Voice for Partner Telephony integrations, STIR/SHAKEN call authentication implementations, a Zoom acquisition, an intelligent search assistant for contact center use, and an audio/videoconferencing collaboration. Avaya, Vonage Add Salesforce Service Cloud Voice […]

April 21, 2021

Having secured its foothold as the number one CRM solution, Salesforce launched Service Cloud in 2009 with the goal of bringing similarly cloud-based customer service and support automation features to the market. Much about Service Cloud has changed over the […]

March 31, 2021

I have covered the cloud communications space for two decades and, throughout this time, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy […]