Slack has been the topic of many No Jitter posts since its launch in 2013. The first, “Will Unified Communications be Eaten by Messaging?,” in January 2015, foreshadowed the revolutionary potential of corporate messaging. But as a contact center analyst, I’d penned none of the countless posts on Slack written to date — until now. With Salesforce’s acquisition of Slack, the worlds of collaboration software and customer experience are coming together in a brand-new way.
