Salesforce today announced it is adding new AI-powered automation and digital channel innovations to Service Cloud 360. Salesforce’s annual user and partner event, Dreamforce, is being held virtually in two weeks — with its kaleidoscope of product, service, and partner news. Think of today’s announcement as the company’s opportunity to shine a light on the array of functionality being added to Salesforce Service Cloud, all with the theme of helping organizations create effortless experiences through fast and proactive service that build trust and loyalty with customers.
