When members of ClassPass, a service that provides access to all things fitness-related, want to get a workout in, they can go to any associated gym or studio, all over the world—perfect for frequent travelers or people who like to switch it up. But this presents one complication for ClassPass itself: How does it reach customers and studios in each of the countries where its service is available?
Adding contact centers and phone numbers in multiple countries is a painful and time-consuming process for most businesses. Randy Tanenhaus, IT manager, ClassPass, was especially concerned. After all, he was one-half of a two-person IT team supporting around 400 employees, and his responsibilities included everything from managing physical equipment to remote troubleshooting.
