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Salesforce Reimagines Service Cloud for Voice, WEM

April 21, 2021

Via: No Jitter

Having secured its foothold as the number one CRM solution, Salesforce launched Service Cloud in 2009 with the goal of bringing similarly cloud-based customer service and support automation features to the market. Much about Service Cloud has changed over the years, with the addition of technology from acquisitions and incorporation of AI, but perhaps never more quickly than in the past 12 months.

As has been widely discussed in blogs and webinars since the start of 2021, the pandemic drove an unprecedented need for companies to accelerate plans for improving digital customer experience.

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