Shortly after presenting its AI-powered conversational intelligence platform to judges at Enterprise Connect’s Innovation Showcase in March, Invoca launched a no-code integration library with new Google Analytics 4, Meta Conversions API, and Slack integrations. The company also recently announced Multi-Location CX, a centralized platform that helps customer experience, sales, and operations leaders increase appointments and revenue from calls.
Invoca CEO Gregg Johnson recently caught up with No Jitter to discuss those product launches in detail, and how the company’s conversational intelligence solution strives to alleviate staffing shortages, improve contact center efficiency, and increase appointment conversion rates. Johnson also discussed how Invoca’s no-code integration library closes the loop between different systems.
