This week we share announcements around Salesforce Service Cloud Voice for Partner Telephony integrations, STIR/SHAKEN call authentication implementations, a Zoom acquisition, an intelligent search assistant for contact center use, and an audio/videoconferencing collaboration.
Avaya, Vonage Add Salesforce Service Cloud Voice Integrations
Following GA of Salesforce’s Service Cloud Voice for Partner Telephony, which allows customers to integrate their preferred phone systems into Service Cloud Voice, as discussed in this No Jitter post, Avaya and Vonage this week announced availability of their respective integrations.