Tag: RingCentral

May 14, 2024

This week, Avaya and the International Avaya Users Group (IAUG) are holding the annual Engage user event in Denver, CO. The conference brings Avaya stakeholders such as customers, resellers, partners, and anyone who wants to learn about the latest and […]

February 22, 2024

As many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large language models, it’s clear that AI will play a major […]

February 9, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: RingCentral’s new integrations with electronic health record providers for its Patient Care Solution, Zenarate’s Call Insights capability […]

December 15, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Salesforce improved the Einstein 1 Platform’s access to different types of data and announced that its Unlimited Edition+ packages […]

November 17, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: RingCentral launches a new events platform and its contact center solution RingCX is now generally available. Uniphore brings generative […]

October 9, 2023

Most of us are knowledge workers, and we’re all too familiar with the challenges around being productive, especially in the new world of hybrid work. We’re also quite well-versed in the myriad of communications technologies and offerings from vendors designed […]

August 8, 2023

RingCentral announced it is expanding its RingSense artificial intelligence (AI) platform across its portfolio. Per the press release, RingSense for Phone incorporates generative AI to enable organizations to turn their voice conversation data into insights that can enhance productivity and […]

August 4, 2023

Unified communication (UC) tools are essential for today’s businesses because they make communicating easier and more efficient. These tools allow people to work together in real-time, no matter where they are located. They can be used with other business software, […]

June 30, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights Zoom’s Intelligent Director product (demonstrated at Enterprise Connect 2023) which delivers AI-powered capabilities to help improve remote […]

May 12, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers a spate of AI-related products from Zendesk, Dialpad, Salesforce and ASAPP, RingCentral for Microsoft Teams 2.0, […]

February 21, 2023

It’s time to take a fresh look at how we work together. Unified communications features have expanded to now generally include services for voice, messaging, and meetings. More recently, some providers have further expanded their solutions to include features such […]

February 16, 2023

This week, RingCentral and Amazon Web Service (AWS) announced a strategic agreement where the latter will offer RingCentral MVP and RingCentral Contact Center to its customers. This adds to the long list of partnerships that RingCentral has, but AWS is […]

December 30, 2022

Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. […]

December 30, 2022

We revisited the year in No Jitter Roll, and there was so much news that we’ve broken it up into two recaps. Review the back half of the year in new collaborative platform features, call center updates, and innovations in […]

December 16, 2022

Avaya shared several negative financial indicators this week, potentially moving closer to its second bankruptcy in six years. The Wall Street Journal reported that the company has reviewed restructuring offers from different creditor groups. Apollo Global Management’s proposal would reduce […]

December 2, 2022

Welcome to the No Jitter Roll, the regular round-up of news dedicated to the communications and collaboration industry. This week, we look at recent executive changes made at cloud communications company 8×8, then we explore other announcements across the industry […]

November 2, 2022

Last week I attended the Society of Communication Technology Consultants (SCTC) annual conference and moderated a panel discussion about unified communications (UC). Some interesting insights about the current and future states of the UC market emerged. First, we discussed changes […]

October 24, 2022

RingCentral recently surveyed 350 business leaders and technology decision-makers to get a sense of the state of enterprise communications. While enterprise messaging and video usage have increased significantly over the years, RingCentral’s data shows telephony continues to be the preferred […]

August 29, 2022

Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. […]

August 9, 2022

Cloud-delivered services tend to expand into adjacencies more easily than traditional software did. Consider unified communications as a service. Not long ago, it was about hosted telephony, then it expanded into messaging, and then into meetings. This year, Gartner stopped […]