We revisited the year in No Jitter Roll, and there was so much news that we’ve broken it up into two recaps. Review the back half of the year in new collaborative platform features, call center updates, and innovations in AI.
July 2022
Microsoft announced the Microsoft Digital Contact Center Platform — an open, extensible, and collaborative contact center service powered by Dynamics 365, Teams, Power Platform, Azure, and Nuance. The company partnered with contact center infrastructure providers, including Avaya, Genesys, and NICE.