Last March, at Enterprise Connect, three keynotes highlighted a new take on UCaaS Mobility. That’s not particularly newsworthy in itself, as mobility has been a reliable unified communications (UC) and unified communications as a service (UCaaS) feature since the beginning. However, this year the messaging changed from two complementary solutions to a single, all-in-one solution with significant implications.
There’s a common misperception that organizations no longer need an enterprise phone system. It’s not uncommon for someone to wave a smartphone at me, declaring this is the only phone they need. However, the market for enterprise UC and UCaaS solutions remains strong because they offer advanced calling features for individuals and departments. As a result, most organizations have two separate comms solutions and strategies, and that’s what’s changing.
