RingCentral recently surveyed 350 business leaders and technology decision-makers to get a sense of the state of enterprise communications. While enterprise messaging and video usage have increased significantly over the years, RingCentral’s data shows telephony continues to be the preferred mode of communication.
Telephony Remains Popular in the Enterprise
Most enterprises (over 90%) still consider the phone as their primary tool, according to the “7 Key Communication Trends for 2023” report. Even 40% of companies that don’t primarily use the phone said it’s still one of their main tools. According to 95% of business decision-makers, the phone is also essential for customer engagement and revenue generation.
