Last week I attended the Society of Communication Technology Consultants (SCTC) annual conference and moderated a panel discussion about unified communications (UC). Some interesting insights about the current and future states of the UC market emerged.
First, we discussed changes in the UC space in the past 12 months, after the initial shift to remote work. Panelist Paul Ginn, Group Director of Product Marketing at Mitel, says it sees growth in mid- to enterprise markets in 2022. Customers in those segments desire more deployment flexibility, software release control, and privacy compliance, leading them to select a private cloud solution.
