Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: RingCentral’s new integrations with electronic health record providers for its Patient Care Solution, Zenarate’s Call Insights capability that uses AI to analyze customer interactions, and evaluagentCX’s debut product that evaluates omnichannel customer interactions to help improve CX. Also, IR announces a remote workforce management product and a Teammate-NextPlane partnership enables UCaaS platforms to interoperate with Microsoft Teams.
