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Tag: COVID


Modern Media, Unified communications

Contact Center: How 2022 Developments Will Shape 2023

January 3, 2023

Via: No Jitter

Happy New Year! As I contemplate what 2023 portends from a contact center and customer experience perspective, reflecting on the highlights of 2022 is in order. In the past twelve months, three industry developments occurred that will shape how vendors […]


Modern Media, Unified communications

Return to Office: More Uncertainty Ahead

June 17, 2022

Via: No Jitter

If you’re an IT/communications professional, this may be the most uncertain time for doing your job since the start of the pandemic. When all-remote work was the dominant mode, the job was clear: Connect teleworkers and give them as many […]


Networks & Systems

WorkSpace Wednesday: Where Do We Stand With Returning to the Office?

December 8, 2021

Via: No Jitter

One question dominated the work-during-a-pandemic discourse: When and how will employees return to the office? Many enterprise leaders and workplace strategists saw hybrid work as the way forward, splitting time between in-person and remote work modalities in the hope of […]


Modern Media, Unified communications

RingCentral and SMS Drive CHG Healthcare Comms

November 11, 2021

Via: No Jitter

CHG Healthcare is a recruitment and staffing agency headquartered in Salt Lake City, Utah, with offices around the country. The company is known for providing permanent and locum tenens (temporary fulfillment) services for physicians, physician assistants, nurses, nurse practitioners, therapists, […]


Modern Media, Unified communications

Future of Work: Considering the Contact Center

October 7, 2021

Via: No Jitter

As enterprises look to the future of work, decisions around staying remote, embracing hybrid, or enforcing a return to office are as important for contact center agents as they are for knowledge workers. Cloud Paves the Way Like their business […]


Modern Media, Unified communications

COVID Has Little Impact on the Global PBX Market in 2021

October 5, 2021

Via: No Jitter

COVID vanquished entire industries (e.g., food supply, airlines) in 2020-2021 while handicapping others (e.g., healthcare, insurance). What contributed to far lower unemployment than a worst-case scenario, however, was unified communications (UC). UC systems and applications turned work-from-home (WFH) and work-from-anywhere […]


Modern Media, Unified communications

Return to Office Challenges: What Workers Want

October 5, 2021

Via: No Jitter

‘What do workers want in the workforce when they return to the office?’ That’s a pretty fundamental question. During last week’s Enterprise Connect 2021, I hoped to get some answers. There was no shortage of demos and updates at the […]


Networks & Systems

Future of Work: From Surviving to Thriving

September 28, 2021

Via: No Jitter

For over 18 months, we’ve all experienced a substantial disruption in the way we work. Future of work, hybrid work, remote work, mobile work — these concepts have taken on new meaning in the COVID era, and they’re challenging organizations […]


Networks & Systems

Microsoft Teams: 3 Things to Know for the Future

June 11, 2021

Via: No Jitter

We wrapped up our third and final Enterprise Connect virtual summit on Microsoft Teams this week, and the final session provided a great summary and overview of where many enterprises stand concerning Teams and what we can expect from Teams […]


Networks & Systems

Top takeaways from Cisco’s Q3 fiscal 2021 results — Kerravala

May 24, 2021

Via: Fierce Telecom News

Last week Cisco announced its quarterly results. I won’t rehash the numbers as Diana Goovaerts covered it in this post. Cisco did report a solid beat on the top and bottom lines, which I believe was its 10th consecutive quarter […]


News

Zoom Continues to Innovate at Blistering Pace

April 29, 2021

Via: No Jitter

Zoom announced a cornucopia of new features and innovations over the past couple of weeks, designed to shift the company from being thought of as a PC-based/mobile video-calling platform to a broader communications platform. Arguably, no vendor saw a bigger […]


Modern Media, Unified communications

5 Questions to Ask About Your Next Contact Center

April 22, 2021

Via: No Jitter

Historically, organizations have viewed contact centers as cost centers, a necessary channel for customer support. However, many are now finding that by evolving their contact centers into multichannel platforms they can actually drive sales and customer loyalty. This also allows […]


Modern Media, Unified communications

Meet the Modern Contact Center for Travel and Hospitality

April 13, 2021

Via: No Jitter

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the […]


Internet, Modern Media

JPMorgan Chase: Exemplifying the Video-First Model

March 10, 2021

Via: No Jitter

When it comes to enterprise video, a cloud video service gives you an amazing platform to build on, but that’s the key — you have to keep building upon it to stay ahead and be the best, or so says […]


Modern Media, News, Radio and television

John Honeycutt Appointed as Chair of the International Broadcasting Convention (IBC) Council

February 15, 2021

Via: Broadcast Beat

IBC today announced that John Honeycutt, a recognised media and technology industry leader, will take the IBC Council Chair’s position with immediate effect. John has spent the past 30 years in senior positions in the television market and is a […]


News

5 telecommunications predictions for 2021 (Reader Forum)

February 12, 2021

Via: RCR Wireless News

It is not often that a singular event has a profound impact on nearly every industry, but this year’s global pandemic did just that- and the telecommunications industry is no exception. In fact, in 2020, consumers and businesses relied on […]


News

FinancialForce Increases Productivity for Five9, Resulting in Millions in Added Revenue

August 17, 2020

Via: Telecom Reseller

SAN FRANCISCO, CA – August 11, 2020 – FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA), today announced that call-center software leader Five9 saved more than 300,000 hours of non-billable time and gained […]