It is not often that a singular event has a profound impact on nearly every industry, but this year’s global pandemic did just that- and the telecommunications industry is no exception. In fact, in 2020, consumers and businesses relied on the connectivity provided by communication service providers (CSPs) more than ever before to work, study, and maintain professional and personal relationships. Looking ahead to 2021, we can expect to see the long-term implications of the Covid-19 pandemic start to play out, promising new technologies emerge and industry disruption continue. Here are five trends CSPs should prepare for in the year ahead.
