COVID vanquished entire industries (e.g., food supply, airlines) in 2020-2021 while handicapping others (e.g., healthcare, insurance). What contributed to far lower unemployment than a worst-case scenario, however, was unified communications (UC). UC systems and applications turned work-from-home (WFH) and work-from-anywhere (WFA) into productive and valuable time. All in all, it hasn’t been a bad year for PBXs.
A recently released report by Eastern Management Group, “Worldwide Hosted and Premises PBX Market 2021-2027 and Managed Services,” examines where we stand today in terms of UC shipments, applications, and what lies ahead.
