Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the modern contact center for travel and hospitality.
Travel and hospitality companies are all about personalized engagement with their customers, either travelers or guests. Without these customers, there wouldn’t be a travel and hospitality industry. The contact center is an important channel for travel and hospitality companies to engage with their customers because it demonstrates the core values of the company.
