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Return to Office Challenges: What Workers Want

October 5, 2021

Via: No Jitter

‘What do workers want in the workforce when they return to the office?’ That’s a pretty fundamental question. During last week’s Enterprise Connect 2021, I hoped to get some answers. There was no shortage of demos and updates at the event showcasing how state-of-the-art UCaaS platforms have become. Communications Platform as a Service (CPaaS) is also gaining currency to make communications more seamless and help personalize our interactions.

Most vendors now have an end-to-end suite of applications that support work from anywhere (WFA) – so, the tools are there. Add to that the ever-expanding role of AI to enable intelligent collaboration at scale, and workers now lack for nothing to be productive, efficient, and engaged. But are they happy? Is this what they really want?

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