Tag: Cisco

November 3, 2021

Let me start by saying: I love technology, and I am super excited with the 2.3 zillion announcements Microsoft made on Day 1 of Ignite. I start here because I want you to interpret my upcoming comments as thought-provoking, not […]

October 26, 2021

This week, Cisco is holding its virtual WebexOne 2021 event. Although the company has had a consistent set of features over the past 18 months, it used this event to unveil several new Webex Suite innovations. While Cisco was caught […]

October 18, 2021

I vividly remember how complex video meetings used to be and the predictable 15 minutes it took at the start of each meeting to troubleshoot technical issues that often required the assistance of IT. Meeting equipment and networks used to […]

October 4, 2021

Blending video meeting and collaboration tools, collaborative meeting services have become essential for business today. Yet picking the right tool for your organization can be quite challenging, given the wide array of options on the market today: standalone collaborative meeting […]

September 29, 2021

If your users hop between collaborative meeting platforms as they go about their daily work, chances are you’ve heard a gripe or two about difficult join experiences. Audio, working just fine in one meeting, for example, is unavailable for the […]

September 23, 2021

Every year as we head into Enterprise Connect, I step back and think about what issues seem likely to dominate discussion, and what I’m hoping to learn from three days of breakout sessions, keynotes, and input from vendors and — […]

September 17, 2021

This week we share announcements around SD-WAN solutions, a Microsoft Teams integration, meeting room technology, SMS and video APIs, and a virtual workplace platform. SD-WAN, SASE: New Services, 5G Appliances, Integrated Offerings This week, we caught up with announcements coming […]

September 16, 2021

So the bad news is that the leadership of Enterprise Connect has decided that, because of the ongoing issues around COVID-19, we’re transitioning our 2021 event to all-virtual. The good news is that, for the first time ever, we’re going […]

September 13, 2021

Enterprise Connect 2021 marks 10 years since we gave this brand its current name; previously it was known as VoiceCon. The market has known for a decade that enterprise communications, once synonymous with telephony, was going to become much more. […]

September 13, 2021

Last week, Cisco and Google announced a partnership that enables room systems from either company to join a meeting hosted by the other service. That is, Cisco Webex Room systems will have a one-touch join option for Google Meet, and […]

September 7, 2021

While some enterprises have back-burned voice for video communications, others continue to see it as an invaluable service for their organizations and are always on the lookout for enhancements, as Lorrissa Horton, VP and GM of Cisco’s Webex Calling and […]

August 23, 2021

About a year ago, I wrote the No Jitter article, “Should Cisco Sell or Spin Off Webex?,” speculating in a slightly controversial hue why I thought Cisco should consider selling off or spinning out its Webex assets. In my conversations […]

August 19, 2021

Videoconferencing saved 2020. Of course we weren’t happy about it, but it was nice to be in an industry that was part of the solution. Online meetings enabled significant portions of the world to stay in business and stay in […]

August 9, 2021

In preparation for the Cisco, Microsoft, and Zoom comparison session at Enterprise Connect, Brent Kelly, president and principal analyst at KelCor, and I met with each of the companies for a detailed review of their current offers and future plans. […]

July 27, 2021

RingCentral and Bandwidth today announced Duet for RingCentral, an offering that allows RingCentral to decouple calling (UC and contact center), meetings, and messaging services from its carrier services. The new Duet service is an expansion of a decades-old partnership between […]

July 23, 2021

Two big pieces of news on industry consolidation dominated the headlines this week, starting off with the announcement of Zoom’s planned blockbuster acquisition of Five9 as its entry into the contact center market. (See No Jitter’s coverage from Sheila McGee-Smith, […]

July 15, 2021

In this week’s No Jitter post, contact center guru Sheila McGee-Smith recounts two Amazon Connect customer stories from a recent conference put on by AWS. Each is a case study in how innovative technology was poised to transform the enterprise […]

July 12, 2021

In late June, Zoom CEO Eric Yuan posted on Facebook that the company had just turned 10 years old. This got me thinking about the remarkable run Zoom has had, going from a startup to a company worth $113 billion […]

June 10, 2021

With a fresh Webex logo and a new suite offering, Cisco might appear to be just doing a branding refresh. However, it’s more than that; Cisco is preparing for a hybrid future — one that includes but goes beyond video […]

June 8, 2021

Today, Cisco held a hybrid work customer event to launch the new Webex. Webex has been the foundation for Cisco’s collaboration business since its acquisition in 2007. Since then, Webex has gone through several iterations but has never had a […]