If your users hop between collaborative meeting platforms as they go about their daily work, chances are you’ve heard a gripe or two about difficult join experiences. Audio, working just fine in one meeting, for example, is unavailable for the next.
To prevent these embarrassing and frustrating user moments, IT might be inclined simply to train, or retrain, on the way to reset mic, speaker, and even camera settings, or on how better to work within a meeting app interface. But sometimes, the only remedy for a frustrated user seems a reboot — and who has time for that, again and again? Given that we’re in the age of the user experience, shouldn’t we expect more from our collaboration vendors?
