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Where Are We on Platforms, Hybrid Work, Customer Service?

September 23, 2021

Via: No Jitter
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Every year as we head into Enterprise Connect, I step back and think about what issues seem likely to dominate discussion, and what I’m hoping to learn from three days of breakout sessions, keynotes, and input from vendors and — most importantly — from enterprise decision-makers. With Enterprise Connect an all-virtual event this year, the process of gathering those impressions will be different, but I expect to finish the three days with some conclusions, and — as always — probably just as many new questions to consider.

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