Tag: communications

May 1, 2023

Welcome to Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from technology expense and asset management firm Tangoe, which found that only […]

April 28, 2023

In last week’s piece, I recounted some takeaways from the Enterprise Summit general session at Enterprise Connect 2023, where our panel of enterprise decision-makers discussed the challenge of keeping up with a constantly changing hybrid work environment. We followed that […]

April 26, 2023

A question on top of communications technology professionals’ minds is “How do we reinvigorate growth in the business communications market? What type of innovation can be monetized to justify R&D investments and catapult the industry into high-growth mode again?” Some […]

April 24, 2023

Graybar, a leading distributor of electrical, communications and data networking products and provider of related supply chain management and logistics services, today reported record first quarter results. For the first three months of 2023, Graybar’s net sales totaled $2.7 billion, […]

April 21, 2023

One of the most frustrating things about hybrid work is that it’s been such a moving target: Are workers coming back to the office or not? Are people actually going to heed the CEO’s order to be in the office […]

April 18, 2023

Dialpad announced this week it plans to deliver a series of internally developed generative artificial intelligence (AI) advancements to enhance the company’s Ai-Powered Customer Intelligence Platform. The company plans to unroll a new capability on a monthly basis starting this […]

April 18, 2023

The “Rich Communication Services Global Market Report 2023” report has been added to ResearchAndMarkets.com’s offering. This report provides strategists, marketers and senior management with the critical information they need to assess the market. The global rich communication services market grew […]

April 4, 2023

Archiving technology has come a long way since its inception in the 1970s. In today’s multimodal, digital world, archiving communications is no longer just about storing and finding voice and phone calls; the practice has expanded to include email, chat, […]

March 15, 2023

Last Friday, cloud communications provider 8×8, held an event at Nasdaq’s headquarters in New York City’s Times Square. The company used the event to launch several AI centric product enhancements, but more importantly, 8×8 announced a pivot in strategy. The […]

March 15, 2023

With a reported 280 million monthly active users of Microsoft Teams, it is no surprise that there are multiple sessions at Enterprise Connect 2023 focusing on using Microsoft Teams to deliver increased business value for your organization. Enterprise Connect is […]

March 10, 2023

Well, if you wondered what BAI Communications was going to do with its growing portfolio of network infrastructure companies, then your question was resolved yesterday. BAI plans to combine all its brands under the new name of Boldyn Networks. BAI […]

March 10, 2023

Communications platform provider 8×8 made several announcements today designed to bring AI-based innovation to their customers and prospects, primarily organizations with under 10,000 employees. Some of the enhancements – highlighted in the graphic – are in my CX sweet spot, […]

March 8, 2023

Ahead of Super Bowl LVII, Verizon invested more than $100 million in network upgrades and enhancements in and around State Farm Stadium and the greater Phoenix area. Inside the stadium, Verizon installed 490 5G nodes — 66 of which are […]

March 7, 2023

India will achieve 100% coverage for 5G services by the end of December 2024, local press reported, citing the country’s communications minister, Ashwini Vaishnaw. The official said that telecom operators Bharti Airtel and Reliance Jio Infocomm aim to complete their […]

March 6, 2023

Hybrid work has emerged as the business model of choice coming out of the pandemic, but in 2023, most enterprises are still struggling to get it right. While technology is just one factor for having success with the hybrid model, […]

March 6, 2023

I attended the Genesys G-Summit in Chicago at the end of January. This is the first in-person conference I’ve attended since the onset of the COVID pandemic and wanted to share my observations and experiences with others who may have […]

March 3, 2023

Ericsson and Aeris Communications sought, somehow, to raise confidence in their conjoined IoT strategy at MWC, following the sale of Ericsson’s loss-making IoT Accelerator business to long-time partner Aeris at the end of last year. In Barcelona, Ericsson hosted Aeris […]

March 2, 2023

Twelve years ago, when I was hired by a large entertainment venue for a complete ‘technology refresh’. I became one of the first IT consultants to completely decommission endpoints for a large venue. Here’s my story of how I noticed […]

March 1, 2023

In the recent State of the Union, President Biden lamented how fees have become so common. “I know how unfair it feels when a company overcharges you and gets away with it,” he said. There seems to be bi-partisan support […]

February 22, 2023

Industry association GSMA has reiterated that India should identify and support 6 GHz spectrum for the expansion of 5G services across the country, local newspaper The Economic Times reported. In a letter to India’s communications minister Ashwini Vaishnaw, the GSMA […]