One of the most frustrating things about hybrid work is that it’s been such a moving target: Are workers coming back to the office or not? Are people actually going to heed the CEO’s order to be in the office two/three/five days a week? Can employees really just not do what the CEO decrees? (Apparently so, in some cases.)
But even in a perfect environment for hybrid work—one where the vision and ground rules are clear, employees buy in to the schedule, then actually follow through—you’re still dealing with a moving target when it comes to provisioning communications technology for this new environment. That’s because people’s jobs, and thus their communications needs, may not stay the same for long.