Archiving technology has come a long way since its inception in the 1970s. In today’s multimodal, digital world, archiving communications is no longer just about storing and finding voice and phone calls; the practice has expanded to include email, chat, SMS, meetings and team collaboration sessions. It’s equally important to record and archive voice recordings, emails, and other forms of digital communication. More and more business-critical and sensitive information is shared using these communication channels, making it vital to safeguard and access them when needed. This requires a secure, searchable archive to help capture and retain the information, and then efficiently identify and retrieve relevant communications.
