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Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

May 13, 2024

Via: No Jitter

In Part 1 of this series, we provided an overview of how generative AI works and how LLMs are trained. In Part 2, we delivered an overview of the features in the UCaaS platforms and a deeper dive into two key use case: meeting summaries and text refining. And now in Part 3, we discuss the risks associated with using Gen AI in these UCaaS platforms.


We believe there are many opportunities for Gen AI to improve business outcomes associated with many communication and collaboration use cases. Based on our testing, we also feel the AI rewards need to be balanced against the potential AI risks. In some cases, those who better understand the potential risks are less likely to encounter negative outcomes from the risks we discuss in this article.

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