In this week’s No Jitter Midroll (NJM), we catch up on some of the Avaya news out of Avaya Engage, including Calabrio’s latest integration with Avaya; Alvaria’s expanded partnership with Avaya; Afiniti’s eXperienceAI integration into the Avaya Experience Platform (AXP); LivePerson’s integration with Avaya; and Avaya’s own “significant enhancements” to AXP.
CALABRIO’S LATEST INTEGRATION WITH AXP PUBLIC CLOUD
The workforce performance solution for contact centers has integrated its Workforce Management (WFM) solution with the Avaya Experience Platform (AXP) Public Cloud. This allows AXP Public Cloud customers, whether they are moving to or already in the cloud, access to a cloud-native, enterprise-grade WFM solution. WFM provides predictive forecasting, omnichannel (voice, chat, etc.) scheduling, self-scheduling for agents and automated, customizable reporting.
