I attended the Genesys G-Summit in Chicago at the end of January. This is the first in-person conference I’ve attended since the onset of the COVID pandemic and wanted to share my observations and experiences with others who may have missed the event and wanted to get the inside scoop on what is going on at Genesys.
The day started with a welcome and keynote. I always learn something valuable when attending a keynote, and this keynote was no exception. John Clark, Vice President Product Marketing at Genesys, delivered the keynote and focused on the concept of experience orchestration.