Tag: artificial intelligence

April 19, 2023

If you were anywhere near Enterprise Connect 2023 this year either virtually or in person, the words “artificial intelligence” are probably still echoing in your head. What does artificial intelligence (AI) have to do with vision, and what is required […]

April 10, 2023

ATIS’ Next G Alliance (NGA) published a new report on artificial intelligence wireless networks which addresses one of the “six audacious goals” set forth in the NGA’s roadmap to 6G. “Native support of artificial intelligence (AI) is projected to be […]

March 30, 2023

A loose poll – please don’t roll your eyes – of 2,000 adults in the US about the likely impact of artificial intelligence (AI) on the jobs market says, basically, that nothing good will come of it, at least insofar […]

March 21, 2023

The scale of data which AT&T processes is staggering: More than 590 petabytes on a daily basis, the equivalent of 6.5 million 4K movies. Being able to process its data faster and more efficiently means tangible improvements in reduced cost […]

February 15, 2023

The University of Sheffield said it is set to open what it claims to be the first national 6G research facility in the U.K. In a release, the University of Sheffield said that the new UKRI National 6G Radio Systems […]

February 15, 2023

Qualcomm today gave a first look at its new Snapdragon X75 Modem/RF System that is being positioned as providing device OEMs an evolutionary path forward to 3GPP Rel. 18 compatibility. Rel. 18 is not yet finalized—expect substantial completion of the […]

February 3, 2023

These days, the internet is abuzz over ChatGPT. The technology is a text-based artificial intelligence (AI) tool developed by OpenAI and designed for use in chatbots and conversational systems. The power of this technology lies in its ability to understand […]

January 27, 2023

For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, thus enabling companies to create seamless […]

January 17, 2023

As the telecommunications industry enters 2023, economic times are uncertain and capital and operational costs are under increased pressure. Customers need to be better understood and served. Communications Service Providers (CSPs) need to understand and manage their environment better. New […]

November 14, 2022

Your organization, if it’s like most, has been fighting what feels like a losing battle to hold onto employees—a battle that’s intensified during the COVID-19 pandemic. To help you reverse the tide, [24]7.ai commissioned Opus Research to explore the topic […]

November 10, 2022

Juanita Coley, CEO and founder of Solid Rock Consulting and No Jitter contributor, took center stage at Zoomtopia this week during her session, “The Future of Customer Experience.” Accompanying Coley during her panel discussion were Ted Yoshikawa, head of product […]

November 9, 2022

Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics and No Jitter contributor, recently spoke with Abby Monaco, senior product marketing manager, NICE CXone, during a NICE Talk titled “How to Surprise Your Customers: Analytics in the World of Digital Engagement” […]

October 18, 2022

Nokia Canada announced plans to transform its facility in the city of Ottawa into a sustainable research and development (R&D) hub with funding from the federal, provincial and city governments. Nokia said it’s contributing CAD340 million ($248 million) toward the […]

September 15, 2022

Business growth often requires the adoption of the latest technologies. These innovations include artificial intelligence (AI) and cloud computing (CC). While these are two separate technologies, recent advancements have shown the possibility and benefits of their integration. In its broadest […]

September 13, 2022

Nokia announced that it has deployed its artificial intelligence (AI) radio frequency (RF) capacity planning software for Japanese telco NTT DoCoMo with the aim of improving the efficiency of the latter’s 5G network and to speed up RF planning. In […]

August 31, 2022

A wide range of technologies such as AI, advanced sensors, optics, cloud computing, high-speed digital, satellite and robotics will undergo rapid advancement in the next decade, combining and augmenting to enable new use models made possible by 6G, according to […]

August 4, 2022

Artificial intelligence (AI) is changing everything about the customer experience. It doesn’t take long into a contact center or workforce engagement management (WEM) conversation for the topic of AI to come up. It’s changing the way we approach and manage […]

June 20, 2022

As prices drop and SSD adoption grows, companies are beginning to show increasing interest in Non-Volatile Memory Express (NVMe) technology. However, the NVMe topic is surrounded by multiple misconceptions. Companies usually associate technological novelties with a restricted level of applicability, […]

June 14, 2022

On June 7, Dialpad launched Ai CSAT, a real-time, predictive engine for customer satisfaction (CSAT), as part of its broader Customer Intelligence offering. Made generally available earlier this year, Dialpad announced the solution on June 7, 2022. With artificial intelligence […]

June 9, 2022

AT&T has participated in a U.S. Department of Defense (DoD) and U.S. Navy demonstration showcasing a variety of 5G-powered technology solutions that can support the enablement of a Naval “Smart Warehouse.” The carrier said that the demonstrations occurred at Naval […]