Juanita Coley, CEO and founder of Solid Rock Consulting and No Jitter contributor, took center stage at Zoomtopia this week during her session, “The Future of Customer Experience.” Accompanying Coley during her panel discussion were Ted Yoshikawa, head of product for contact center, Zoom; Scott Brown, head of contact center sales and GTM, Zoom; and Mahesh Ram, head of digital customer experience, Zoom. The conversation focused on the future of customer experience (CX), available technologies that enable businesses to innovate, plus why contact centers must utilize actionable data to improve CX.
