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5 Contact Center Lessons for Combatting High Turnover

November 14, 2022

Via: No Jitter

Your organization, if it’s like most, has been fighting what feels like a losing battle to hold onto employees—a battle that’s intensified during the COVID-19 pandemic.

To help you reverse the tide, [24]7.ai commissioned Opus Research to explore the topic in a white paper. The white paper “Five Ways Contact Centers Already Mitigate the Great Resignation” lays out the contact center’s top hard-learned lessons for driving down attrition rates. We flesh out the details and context below.

Contact Centers Aren’t Facing High Turnover Alone

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