If you were anywhere near Enterprise Connect 2023 this year either virtually or in person, the words “artificial intelligence” are probably still echoing in your head. What does artificial intelligence (AI) have to do with vision, and what is required to advance customer experience in your organization?
Are we advancing or is history repeating itself?
During the late 90s, I was commuting from the Western Slope of the Rocky Mountains in Colorado to the Boulder area for a consulting project. Consulting for a living can be unpredictable and this period was particularly busy. The holidays were approaching, and I had limited spare time to order presents for my geographically distributed clan.
