Tag: artificial intelligence

April 8, 2022

Adelaide, South Australia –Ian Cope, Senior VFX Producer at world renowned Rising Sun Pictures recently celebrated his 20-year anniversary at the company. A significant accomplishment in any career, Cope’s longevity is especially impressive for someone in the visual effects industry, […]

January 5, 2022

For decades, we’ve made bold predictions for the future of artificial intelligence (AI) — and we’ve often been wrong. Some of our early forecasts were truly outlandish with humanoid assistants who would meet our every need, even companionship. The possibilities […]

October 1, 2021

In its latest project for Marvel Studios, Rising Sun Pictures delivered nearly 300 visual effects shots for Shang-Chi and the Legend of the Ten Rings, the first Marvel film to feature an Asian superhero and the studio’s first film to […]

April 23, 2021

In 2014, when ICMI first investigated contact center workforce optimization (WFO), we defined it as the “many processes and tools that are used for assessment and improvement of the agent and organization” in service of the customer experience. Nearly half […]

April 8, 2021

LOS ANGELES—DGene, a Silicon Valley and Shanghai-based developer of AI technology, has launched operations in Los Angeles. The company is creating software and services that leverage artificial intelligence and computer vision for entertainment content creation. DGene offers proprietary solutions for […]

February 23, 2021

In January, Avaya announced a patent for chatbot socialization technology, which may have major implications for the UC and other industries. In the patent press release, Avaya described the technology as “artificial intelligence to efficiently build virtual agents capable of […]

April 9, 2020

South Korea’s Ministry of Science and ICT announced this week that SK Telecom and the Electronics and Telecommunications Research Institute (ETRI) have developed an artificial intelligence (AI) semiconductor based on neural network processing units (NPUs), which can be applied to […]

March 5, 2020

Google Cloud is headed to AT&T’s network edge thanks to a new partnership that was announced on Thursday. The two industry giants are teaming up to build enterprise use cases, which could include video analytics, augmented and virtual reality applications […]

January 9, 2020

During a CES keynote address, Delta Airlines CEO Ed Bastian expressed his utmost belief that Wi-Fi should be free on all flights, and more importantly, his confidence that this will be achieved in the next few years “at speeds as […]

January 3, 2020

What do mobile phones, 4K displays, chat platforms, and email apps have in common? They’re all examples of communications-based technologies that — at one point — were the latest and greatest, and now are commonplace. Anticipating what will become the […]

January 2, 2020

Come March 30 to April 2, I’ll be in Orlando, Fla., once again leading networking-related sessions at Enterprise Connect. This year, I’ll be exploring how to deliver quality of service (QoS) across disparate networks; taking a look at the impact […]

November 26, 2019

The LF AI Foundation has delivered its third software release for its Acumos AI Project, which includes integration with ONAP and O-RAN. The third release, which is called “Clio,” includes features that were designed to more easily onboard AI models, […]

September 26, 2019

As part of its close embrace network artificial intelligence (AI), AT&T is testing drones in New Jersey to inspect cell sites, and researching the use AI to define network policies. AT&T’s Mazin Gilbert outlined his company’s blueprint for artificial intelligence […]

May 15, 2019

Noetica – A British company, developing software products for the global contact center market, today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection […]

May 13, 2019

South Korea’s SK Telecom and Microsoft have signed a memorandum of understanding (MOU) to jointly develop 5G, artificial intelligence (AI) and cloud solutions for SK Telecom’s customers. SK Telecom and Microsoft are combining their technological capabilities across those three areas […]

March 28, 2019

Buzzword or not, artificial intelligence (AI) is shaping up to make a difference in the business communications space. With many solutions already available, the benefits are becoming more and more clear: efficient customer service, higher-quality collaboration, well-organized meetings, and more. […]

March 14, 2019

The GSMA announced details of MWC Los Angeles 2019, in Partnership with CTIA, including participating companies, exhibitors, programs and activities taking place at the event’s third annual gathering. Under the theme “Intelligent Connectivity,” MWC19 Los Angeles, rebranded from Mobile World […]

November 30, 2018

Telefónica Chairman and CEO José María Álvarez-Pallete rallied the troops today by announcing a new internal program that’s designed to target new growth while making the company more relevant to its subscribers. Speaking live in front of 900 executives in […]

November 29, 2018

Qualcomm is plunking down $100 million to invest in startups that are transforming artificial intelligence. Qualcomm is funneling the money into AI startups via the newly created Qualcomm Ventures AI Fund, which launched Wednesday. The fund has a specific emphasis […]

November 1, 2018

Development and adoption of AI must be done in a systematic and unified manner across managed service providers’ (MSPs’) departments and initiatives, according to ABI Research. Using AI solely as a tactical response to problems or to exploit specific opportunities […]