These days, the internet is abuzz over ChatGPT. The technology is a text-based artificial intelligence (AI) tool developed by OpenAI and designed for use in chatbots and conversational systems. The power of this technology lies in its ability to understand and learn from conversations and deliver humanlike, personalized, and detailed responses. This conversational AI has great appeal in the contact center environment, which would benefit from advancements in intelligent automation; natural, personalized, and precise responses to customer inquiries; and workplace efficiency gains.
